Senior Account Executive, Rivero AG
Amiko Dispute Management
+ Stock options
More information about location
Card payment operations solutions
Job no longer available
Card payment operations solutions
21-100 employees
Job no longer available
+ Stock options
More information about location
21-100 employees
Company mission
To enable banks and financial institutions to automate complex processes in the simplest and most efficient way.
Role
Who you are
- You are a self-directed sales professional who combines strategic thinking, systematic execution, and the persistence required for complex enterprise sales. You are hard-working and thrive on building relationships, solving operational challenges, and driving measurable business outcomes
- You are an ambitious and hard-working professional with 5+ years of Enterprise SaaS sales experience who consistently operates at the highest level of performance, demonstrating the grit and persistence needed to manage and close 6-12 month enterprise sales cycles with deal values of EUR 100k+
- You possess a strategic mindset to define commercial positioning and go-to-market motion, coupled with the commercial intuition to rapidly understand complex products like Amiko and articulate their value without relying on technical crutches
- You are an outstanding communicator and master of commercial storytelling, adept at building multi-threaded relationships and commanding credible communication with senior operational leaders, C-level executives, and technical teams to drive complex buying processes
- You apply a systematic approach to pipeline management and account prioritisation, maintaining meticulous CRM hygiene and accurate forecasting discipline while consistently following through on commitments
- You are based in the UK/EU/EFTA with the right to work in the location and have a willingness to travel 20-30% for client meetings and industry events. Fluency in English is essential, and additional European languages are preferred
What the job involves
- We are looking for an ambitious and driven person to lead the commercial strategy and execution of one of Rivero’s strategic products, Amiko. This is a highly autonomous role requiring exceptional self-direction and systematic execution
- Amiko is Rivero’s SaaS solution for payment dispute management and fraud recovery. It combines a 24/7 customer-facing virtual agent (for intake of disputes) with intelligent case management to automate case creation, validate claims, deflect invalid disputes, and accelerate resolution throughout the dispute lifecycle
- Amiko tackles one of the most frustrating and costly operational drains for banks: the manual, error-prone process of payment dispute management. This role sells a solution that directly reduces financial losses, operational costs, and major compliance risk
- Selling Amiko requires a deep mastery of the domain of payment fraud and disputes, so you can earn your place as a trusted strategic partner whom our clients rely on to solve their most complex and costly operational challenges
- You will be the commercial engine for Rivero's strategic product, Amiko, owning the complete sales cycle and driving new customer acquisition across key European markets, with a direct impact on the company's growth trajectory
- You will define and own the commercial strategy for Amiko's rollout in Europe
- You will work closely with the Founders to land key strategic logos
- You will be selling to card issuers and issuing banks in Europe and the USA
- You will build, manage and prioritise your pipeline to qualify prospects early, flag risks and blockers, and ensure accurate forecasting
- You will be the best person to present Amiko to decision-makers in a way that resonates with their business needs
- You will network and engage with senior stakeholders and establish and leverage multi-threaded relationships across executive, technical, and operational client teams to drive complex 6-12 month buying processes
- You will act as the voice of the market, sharing critical feedback from prospects with the Product team to inform roadmap decisions
- You will work more broadly across the business than any other ‘normal’ sales role, stepping up to help with marketing, events, delivery, and whatever else needs to be done
- You will have an outsized impact on the business by bringing in the largest, most strategic customers as we expand globally. We operate as a meritocracy & there are no limits to your growth
Application process
- We’d love to learn more about you! Please share a few lines about yourself and why you’re excited to join our team, along with your CV
Our take
In the card payments space, dispute management and compliance processes are a crucial part of operations. Yet, classic procedures can be time-heavy and inefficient. Rivero supplies products that allow card payments players to automate payment and compliance operations, allowing them to focus on other business aspects.
Rivero was founded in 2019, and has two main products: Amiko, a fraud recovery and dispute management solution, and Kajo, a solution for scheme license compliance. Amiko covers the whole lifecycle of a dispute, and is able to replace any existing dispute management systems, making it a good option for digitisation. Kajo is the first solution of its kind, which automates the administrative part of the compliance process.
Rivero boasts an impressive client list of over 30 financial services companies and banks. In 2022, it joined Visa Fintech Partner Connect, a program that provides Visa customers with access to trusted technology partners. Its $7 million funding round shows the value its products have to the established industry and allows the company to reach more clients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jan 2024
$7m
SERIES A
Sep 2020
$0.3m
SEED
Total funding: $7.3m
Company benefits
- On-site or fully remote - We think a great team is not dependent on locations or borders; if you prefer working in our Zurich office, that’s great; if you prefer to work fully remote from any country in Europe that’s equally great. Our team spirit, our infrastructure and how we work allow you to work from where you feel at home.
- Ability to learn and grow - We think about how we can enable our team to become better every day. This is the main mission of the Rivero Academy. Our academy sessions cover a wide range of topics from technical to fun topics.
- Device and tools neutrality - Whether you are a Mac, Linux, or Windows user, you can work with whatever devices and tools that make you happier and ultimately more productive.
- Friday happy hours (on-site or remote) - After a week of hard work, we enjoy getting together to listen to a short talk on an interesting new topic (can be anything from tech to art), and to have a drink and hang out.
Company HQ
Oerlikon, Zürich, ZH
Leadership
Thomas Muller
(Co-Founder & CEO)Former Head of Security and Open Platform Strategy at Aduno Group.
Fatemeh Nikayin, PhD
(Co-Founder & Growth)Previously Product Manager at Swisswallet.
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