Director of Partner Success, Sophos
CA$147.2-244.8k
+ Component for target sales commissions
Cybersecurity-as-a-Service
Be an early applicant
Cybersecurity-as-a-Service
1001+ employees
Be an early applicant
CA$147.2-244.8k
+ Component for target sales commissions
1001+ employees
Company mission
To develop powerful and intuitive products and services that provide the world's most effective cybersecurity for organizations of any size.
Role
Who you are
- 8+ years of experience in Customer Success, Account Management, Channel/Partner Management, or other customer-facing roles within B2B technology companies, with a focus on driving business value and partner/customer outcomes
- 10+ years of experience leading and developing high-performing teams, with a strong track record of coaching, scaling, and empowering talent
- Proven ability to build, grow, and maintain strategic partner relationships at the executive level, with deep understanding of partner lifecycle management and joint value creation
- Exceptional communication, negotiation, and interpersonal skills, with the ability to influence stakeholders and foster cross-functional collaboration in a matrixed organization
- Strong analytical acumen with demonstrated experience using data, KPIs, and performance insights to inform strategic decision-making and continuous improvement
- Highly organized with meticulous attention to detail and the ability to manage multiple, complex priorities in a dynamic, fast-paced environment
- Industry knowledge of cybersecurity, SaaS, or adjacent B2B technology sectors is highly desirable
- Experience in designing and optimizing scalable processes and systems that enhance partner engagement, satisfaction, and long-term success is a strong plus
What the job involves
- The Director of Partner Success will lead the strategic development and execution of a global Partner Success (PS) program, designed to strengthen partner relationships, drive joint growth, and ensure mutual success. This senior leadership role is responsible for architecting a scalable, differentiated PS program tailored to partner needs, ensuring high-impact engagement, enablement, and satisfaction. The ideal candidate is a visionary leader with strong business acumen, excellent relationship-building skills, and a passion for cross-functional collaboration to drive partner and customer success
- Develop and own the end-to-end Partner Success strategy aligned with organizational priorities
- Prioritize high-impact partners using segmentation models, with a focus on long-term value creation and partner growth
- Hire, mentor, and scale a high-impact Partner Success team
- Establish clear goals, processes, and performance metrics to ensure program effectiveness, team accountability, and delivery excellence
- Oversee the creation and delivery of partner enablement materials
- Ensure partners are equipped with the tools, resources, and knowledge needed to successfully position and deliver value from our solutions
- Own Performance Metrics and Insights
- Define and track KPIs for partner health, satisfaction, and success. Analyze performance data to uncover trends, identify gaps, and deliver actionable insights to internal stakeholders and partner organizations
- Lead Strategic Partner Engagements
- Conduct executive-level business reviews with top-tier partners
- Champion continuous value delivery, gather critical feedback, and proactively address challenges to strengthen partner satisfaction and retention
- Collaborate with strategic partners and distributors to develop tailored success plans that align with their business objectives and market opportunities
- Serve as the senior escalation point for partner-related issues
- Ensure timely and effective resolution of concerns while promoting a culture of accountability and responsiveness
- Channel partner feedback into internal teams to influence product enhancements, feature prioritization, and service delivery improvements
- Partner closely with Channel, Sales, Enablement, Marketing, Product, and Customer Success teams to align strategies, share insights, and ensure cohesive partner engagement across the organization
- Deliver regular updates to executive leadership on partner performance, program milestones, risks, and opportunities. Recommend strategic adjustments based on data and partner insights
- Evolve the PS framework through innovation, feedback, and industry best practices. Embed a culture of partner-centricity, excellence, and scalability in all aspects of the program
Our take
Due to the fast-evolving nature of cybercrime, companies can struggle to keep their security up-to-date and resilient. Sophos provides managed cybersecurity services to identify and resolve cyberthreats within all sizes of organisations, combining cutting edge cybersecurity tech with expert support teams.
Leveraging AI and machine learning, Sophos' system automates the detection and blocking of over 99% of threats, meaning its analysts only have to hunt down and stop the most sophisticated attackers. As well as its Managed Detection and Response (MDR) product - which, serving over 15,000 customers, is the most-used on the market - the company also delivers Incident Response Services for those experiencing an active threat.
Sophos is not a new player in the cybersecurity space, but has demonstrated its dedication to innovation with continued product launches, updates, and acquisitions such as that of BAE spinout SOC.OS that have kept its tech at the front of the market. Alongside many of its peers, the effects of the economic climate have caused Sophos to cut staff as it focusses on achieving “the optimal balance of growth and profitability", but this recent hiccup does not take away from its position as a market leader continuously leading adaption in the space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jul 2020
$2.8m
SEED
Total funding: $2.8m
Company benefits
- Remote-first working model & hybrid options
- We encourage teams to get together in person periodically to help facilitate teamwork
- Flexible start and end times for many roles
- Leadership development program
- Access to LinkedIn Learning
- Global internal coaching program (Coach Match)
- Periodic Sophos wellness days off for all Sophos to help employees relax and recharge
- Global wellbeing program, which offers a range of wellbeing resources, including Sophos Wellbeing Webinars, Stress Management Toolkits, and Developing Resilience Courses
- Free Employee Assistance Program (EAP) for confidential advice and counseling on a wide range of work and personal issues
- Free annual subscription to the Calm app
- Paid parental leave, caregiver leave & bereavement/compassion leave available
- We host some unforgettable social experiences for our global teams including our music festival SOPH-Fest, go-karting, Sophmudder, and incredible holiday parties!
- Our annual global fitness challenge, SOPH-Fit, sees thousands of employees taking part in our virtual global race around the world
- Each quarter, we celebrate our exceptional global team by running the Sophos Values Awards, which recognizes and rewards employees who embody the Sophos values and who we are as a company
- Health care benefits available worldwide
Company HQ
Abingdon, UK
Leadership
Kris Hagerman
(CEO, not founder)Former CEO of Corel Corporation, who previously served as Group President of Data Center Management at Symantec. Was also Executive VP and GM of Storage and Server Management at Veritas Software, as well as CEO and Founder of both Bigbook and Affinia.
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