Supply Growth Associate, Shiftsmart
$90-145k
Offers Equity
2+ days a week in office
Custome enterprise workforce solutions
Job no longer available
Custome enterprise workforce solutions
1001+ employees
Job no longer available
$90-145k
Offers Equity
2+ days a week in office
1001+ employees
Company mission
To revolutionize hourly work and build the world's leading platform for hourly workers.
Role
Who you are
- Self-starter: You have 2-4+ years of experience with the potential, motivation and ambition to grow and thrive in a fast-paced environment
- Results driven: Takes pride in and has a track record of hitting or exceeding targets; persists in accomplishing objectives despite obstacles or setbacks. Success will be measured against the required quota of new partners graduating into the regular supply base on a daily or weekly basis. You will be required to flexibly adapt and manage outcomes even when situations change and circumstances evolve
- Problem solver: You thrive working through and solving problems, quickly learn and adapt to new situations, and can synthesize the abstract into the concrete
- Highly organized: You plan, organize and execute in a highly structured way and relish bringing formality to ambiguity, ruthlessly prioritize, and feel organization is second nature to you
- Independent: Able to function with a high-level of autonomy once given a playbook
What the job involves
- The mission of the supply associate is to ensure we are providing enough partners to fill specific shifts in specific geographies for our customers
- This is especially important in fast-growing markets when we are launching new roles or new customers
- The successful supply associate will help us achieve our supply goals in new markets by setting targets for needed numbers of new partners in each geography, scheduling orientations for those partners, and managing the partner messaging to get partners to their orientations
- They will own the assignment volume, execute the playbook to ensure we are hitting that volume, and create systems and processes that improve show rate allowing for a more efficient use of each assignment
- The supply associate is expected to work closely with engineering to create an improved end to end in-app experience for partners from orientation pickup through orientation check in
- Own hitting the daily, weekly, and monthly targets for partners being oriented
- Working with our digital acquisition team to ensure enough partners are entering the ecosystem
- Scheduling sufficient orientation capacity to properly orient new partners
- Coordinating the orientation of new partners with effective scheduling and management
- Executing a playbook of partner communication to maximize orientation shift fill rates
- Use tools like Google Sheets, SQL, and additional resources to gather and analyze data to develop insights and inform decisions
- Analyze outcomes, often daily, and triage issues, taking action where possible and escalating when required
Our take
Labor force participation is at an all-time low in the United States, and companies across the board are struggling to combat the shortfall. Shiftsmart’s solution is a dynamic labor marketplace, matching workers on their platform to temporary gigs, and helping companies fill gaps without committing to, or having to attract, full-time talent.
Shiftsmart’s network of over 1.2 million workers serves big-name enterprises like Google, HP, Apple, and Levi’s, and is part of a growing industry of staffing solutions for hourly workers that have been seeing big VC investments over recent years. Driven by the gig economy becoming more normalized and demand for flexible hours increasing, Shiftsmart saw its revenue increase by nearly 400%, and they put this success down to a competitively unique business model that sees more control being put in the hands of workers and employers alike. They have now done work in over 57 countries, and are operating tens of thousands of shifts each week.
Some user feedback suggests the company still has some kinks to iron out on their platform, with multiple complaints about delayed or missing payments. But with thousands of successful, efficient job placements found over the last few years, Shiftsmart are making strides in an area that looks set to remain in high demand.
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Company HQ
World Trade Center, New York, NY
Leadership
Aakash Kumar
(Founder & CEO)Forbes 30 Under 30. Previously founded Searchlight Ventures during college. Worked as a Consultant @ Booz & Co and later as Cloud Business Operations & Strategy Lead @ Google.
Pavan Patel
(CTO)Forbes 30 Under 30. Previously Software Engineer @ Simply Hired and former teacher @ Teach For America.
Salary benchmarks
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