Robotics Field Engineer, Bear Robotics

• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Excellent organizational skills, attention to detail, and time management
• Ability to read and occasionally edit code
• Strong troubleshooting and problem-solving skills
• Ability to work independently in high-paced and sometimes stressful environments
• Valid driver’s license with a clean record
• Proficiency with Google Suite and Slack
• Current resident of Denver, CO or surrounding locations
• Bachelor’s Degree or equivalent experience in Computer Science, Software Engineering, Electrical Engineering, Robotics Engineering, or a related engineering discipline
• Experience in a customer-facing technical role
• Prolonged periods of sitting, standing, and walking, including time at a desk and in industrial or customer environments
• Frequent bending, stooping, kneeling, climbing, and reaching to install, maintain, and repair robots
• Ability to lift and maneuver objects up to 80 lbs
• Ability to operate hand tools, power tools, and testing equipment
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Ability to communicate clearly, hear, and respond effectively in noisy environments

Desirable

• The Robotics Field Engineer I will deploy, maintain, and support Bear Robotics’ robotic solutions across a variety of industry settings, including restaurants, senior living communities, hotels, casinos, corporate campuses, and sports venues
• This role provides both remote and on-site customer support, performs routine and Level 1 robot repairs, and contributes to product feedback and continuous improvement
• The engineer will be on-call one weekend per month and travel frequently to customer sites and Bear Robotics’ US offices
• Install and set up robots in various industry settings according to site-specific requirements and specifications
• Collaborate with on-site customer contacts to ensure seamless integration of robots into existing workflows
• Conduct thorough testing to ensure optimal robot performance and functionality
• Train end-users on day-to-day operational use, upkeep, maintenance, and troubleshooting
• Monitor operational performance of deployed robots and recommend improvements
• Respond promptly to customer inquiries and technical support requests, including hotline calls
• Maintain accurate records of all customer support activities in the CRM and track assets meticulously
• Perform root cause analysis and execute corrective actions for product failures
• Troubleshoot and diagnose technical issues, escalating to higher-level support as needed
• Provide feedback to internal teams to represent the “voice of the customer” and improve products
• Occasionally test prototype features and recommend modifications
• Perform Level 1 repairs and routine maintenance, including software updates, hardware inspections, and component replacements
• Ensure adherence to safety protocols and identify potential hazards during deployments
• Work flexible hours to support customer operations across multiple sites
• Be on-call one weekend per month to provide urgent customer support
• Perform other related duties as assigned