Senior Product Designer, Spring Health

• You’ve worked for 5+ years in product design capacity at a technology-driven organization with product managers, data scientists, and engineers, contributing to and leading the design of product experiences with a metrics-driven approach to design
• Portfolio work that demonstrates your experience transforming product objectives into solutions that are impactful to the business and users and that showcases work that demonstrate your ability to work on AI powered experiences
• Strong working relationship with engineers and technical understanding
• Experience partnering closely with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders such as Customer Support, Marketing and Sales, to create and deliver on a shared vision of success
• Strong communication skills for articulating, discussing, and advocating for design decisions across the team, cross-functionally and to leadership. High quality documentation and guidance
• Team-player mindset: what’s good for the team is good for individuals
• Solve problems with purpose and urgency. Hold yourself accountable to ambitious yet realistic timelines with high-quality deliverables
• Ability to give engineers guidelines so that they can move forward without fully completed designs
• Use qualitative and quantitative data to experiment and evaluate hypotheses and make decisions quickly
• Able to balance detailed design tasks with a high-level vision, considering both immediate and long-term project goals
• Skilled in creating high-fidelity prototypes and conducting usability testing, with a track record of improving user experiences based on testing
• Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards
• Skill in designing user journeys that consider a user’s mental state and emotional journey, using empathy mapping to anticipate user needs at each touchpoint. They should have experience in designing intuitive pathways for users who may be in distress or unfamiliar with mental health resources
• Comfortable using and contributing to Design Systems. Experience applying a systematic approach to design that enables generative/variable outcomes
• Excellence in: information architecture and interaction design. Expertise with Figma and prototyping
• Multiple examples of your ability to design best in class user interfaces
• Love for design: you’re not satisfied with the status quo and always think of ways to improve

Desirable

• We are looking for a Senior Product Designer who will help us thoughtfully explore how to integrate AI technology into our platforms
• The ideal candidate will bring a unique background that enables Spring to adopt the latest technologies and envision new AI powered experiences
• This role has an opportunity to truly shape the future of mental healthcare by shipping experiences that have never been possible before
• Partner with product, engineering, data science, and marketing to identify and ship meaningful and measurable impacts on key areas of Spring’s member experience in alignment with Spring’s product strategy
• Hone in on the most important and impactful problems to solve and how to solve them. Ship high quality MVPs and stand up totally new products
• Design solutions to test hypotheses and gain signals for further improvements
• Help everyone across the organization understand design decisions and progress through high quality documentation and guidance
• Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health
• Impact on product and business metrics: Increase Spring’s key company metrics
• Impact on design metrics: Maintain or increase the Member Experience’s high system usability scale (SUS)
• Work with UXR and your team to identify and understand strategic opportunities. Hone in on the most important and impactful problems to solve and how to solve them