IT Support Engineer, Nuro
Temporary FTE
$96.2-130.3k
More information about location
3+ days a week in office (Mountain View, CA)
Autonomous delivery vehicle manufacturer
Be an early applicant
Autonomous delivery vehicle manufacturer
501-1000 employees
Be an early applicant
$96.2-130.3k
More information about location
3+ days a week in office (Mountain View, CA)
501-1000 employees
Company mission
To better everyday life through robotics.
Role
Who you are
- Bachelor’s degree in Information Technology/Information Systems, or 2–4 years of relevant IT support experience
- Strong troubleshooting skills across macOS, Linux, and Windows environments
- Working knowledge of networking fundamentals: LAN/WAN, TCP/IP, DNS, and directory services
- Familiarity with automation and scripting (e.g., shell scripts, command‑line tools, or Ansible)
- Clear, professional written and verbal communication with a strong customer service orientation
- Proven problem‑solving ability and a self‑directed approach to learning new tools and concepts quickly
- Ability to handle multiple, often urgent, requests simultaneously while meeting defined SLAs
- Collaborate effectively with IT teammates to resolve complex issues
- Ability to lift up to 50 pounds
Desirable
- Hands‑on admin experience with Okta (lifecycle management, group policies) and Google Workspace
- Hands-on experience with Kandji/IRU, KACE SMA, or other MDM solutions, including policy design, packaging, and deployment
- Prior experience across mixed office, lab, and data center environments
- Demonstrated improvements to help desk KPIs - First Contact Resolution (FCR) and Mean Time to Repair/Resolve (MTTR) - through automation and high‑quality knowledge base content
What the job involves
- This is a 6 month temporary full-time position with full benefits and potential for extension based on performance and business needs
- Partner with business and engineering teams to deliver fast, high‑quality technical support across macOS, Linux, and Windows while helping maintain and scale our core IT infrastructure and collaboration stack
- Participate in an on‑call rotation and provide after‑hours or occasional abnormal‑shift coverage as needed
- Deliver responsive Tier 1/2 support for macOS, Linux, and Windows, including hardware, OS, and application troubleshooting
- Own end‑to‑end onboarding and offboarding: workstation preparation (imaging/builds), application installation/configuration, account provisioning/deprovisioning, email distribution list management, access grants/revocations, and software license administration
- Support network setup and structured cabling; diagnose and resolve LAN/WAN connectivity issues
- Configure and support conference room AV and collaboration systems (VoIP phones, TVs, Google Meet, Zoom)
- Maintain accurate inventory and lifecycle tracking for IT assets; ensure timely updates and assignment integrity
- Perform routine maintenance and administration of network and server systems across office and data center environments
- Document incidents, resolutions, and runbooks; contribute to the knowledge base to improve first‑contact resolution and overall quality
- Support IT financial operations, including procurement and contract management
- Our Tech Stack
- Identity/Access: Okta (SSO/MFA, lifecycle, groups); basic directory services
- Productivity/Collaboration: Google Workspace (Gmail, Calendar, Drive), Slack, Zoom/Google Meet
- Endpoint Management: Kandji/IRU (macOS), PDQ (Windows), KACE SMA (Ubuntu)
- Ticketing/Knowledge: Jira Service Management; Confluence or similar for KB/runbooks
- Automation/Scripting: Bash/zsh, Python, Ansible
- Networking/AV: TCP/IP, DNS/DHCP, VLAN fundamentals; conference room systems (Google Meet and Zoom)
- SaaS Management: License/usage tooling (e.g., Zylo)
Our take
Nuro offers custom-built autonomous vehicles for the delivery of physical goods, rather than people. Its vehicles have a distinctive, futuristic, design that has not only made the vehicles noticeable from a marketing point of view, but, has also made its vehicles stand out to other road users, improving safety.
Nuro is an exciting addition to the autonomous vehicle landscape. Without a passenger inside the vehicle, it has been able to sidestep some of the safety issues that have plagued other autonomous vehicle brands. Additionally, the company has landed several high-profile partners, including Uber, Walmart, Chipotle, and Kroger.
With home deliveries at an all-time high, many companies are looking for ways to get goods to customers’ homes as fast as possible. Low-cost, efficient services such as Nuro's offering are becoming increasingly attractive. Following Series E funding, the company is focusing on growing new commercial partnerships and scaling its technology.
Steph
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2025
$203m
SERIES E
Nov 2021
$600m
SERIES D
Total funding: $2.3bn
Company benefits
- Free Caltrain pass and commuter benefits
- Company stock options
- Work from home opportunities
- Health insurance
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Jiajun Zhu
(Co-Founder & Co-CEO)After an MA in Computer Science at the University of Virginia, Jiajun worked as Principal Software Engineer at Google for over 8 years. He left this role in August 2016 to co-found Nuro with Dave.
Dave Ferguson
(Co-Founder & Co-CEO)Experienced Robotics Engineer with stints at Google (Computer Vision and Machine Learning Lead) and Intel (Senior Research Scientist). PhD in Robotics from Carnegie Mellon University.
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