Legal Engineer / Implementation Consultant, Ironclad
$122-136k
Offers equity
Enterprise software for managing contracts
Job no longer available
Enterprise software for managing contracts
501-1000 employees
Job no longer available
$122-136k
Offers equity
501-1000 employees
Company mission
To power the world’s contracts.
Role
Who you are
- 2+ years of professional service and/or consulting experience with software companies (B2B SaaS and experience with integrations preferred)
- Passion for learning new technologies and driving outcomes through technical solutions
- Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively
- Ability to successfully navigate customers’ complex organizational structures - this involves deeply understanding the dynamics and priorities of customers’ Legal, Sales, Procurement and/or IT teams
- Curiosity for understanding customers’ goals and values
- Familiarity with CLM (contract lifecycle management) and legals ops business processes
- Experience learning and adapting quickly to a growing organization
- Ironclad’s Values: Drive, Intent, Integrity, and Empathy
What the job involves
- Legal Engineers are product experts and problem solvers. They are responsible for understanding our customers’ goals and advising on contracting processes to help customers realize their vision for Ironclad and set them up for long term success. Legal engineers are core to our Customer Success team and work cross-functionally to deliver a best-in-class experience for our customers
- Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations
- Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders
- Leverage your deep product expertise to build customers’ contracting processes in Ironclad and/or enable customers to build and set up their systems independently
- Lead challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade-offs that balance project timeline and their implementation goals
- Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team to improve the Ironclad product
- Stay up-to-date on product releases and learning the latest product functionality
- Proactively identify opportunities to improve our team’s implementation processes
- Respond to high-profile customer escalation in a way that inspires confidence and customer loyalty
Our take
Business contracting is often inefficient and messy, with approvals required from various stakeholders and many processes still paper-based. Ironclad is a platform that digitises, automates, and streamlines contract workflows, allowing legal teams to focus on legal work rather than paperwork. Ironclad’s platform features collaborative tools that facilitate business operations and extract and catalog contract metadata, making information easier to access and act upon. Its enterprise customers include Dropbox, Mastercard, Pixar, Fox, and L’Oréal.
Despite its success, Ironclad faces competition in the $3 billion contract lifecycle management industry from major players like DocuSign and emerging ones like Contractbook. The company recently announced Ironclad Signature, marking its entry into the $25 billion eSignature market. The new feature speeds up the signature process by an estimated 80% and provides summaries and approval histories to users. This new tool is expected to strengthen Ironclad's position in the sell-side contract lifecycle management market.
Additionally, Ironclad introduced value-based pricing, charging only for completed, signed agreements, unlike other providers who charge for every signature packet sent out. Ironclad, backed by investors like Accel, Sequoia, Y Combinator, and BOND, remains committed to innovating and maintaining its leadership in the contract lifecycle management space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2022
$150m
SERIES E
Dec 2020
$100m
SERIES D
Total funding: $334.1m
Company benefits
- Dental, and vision insurance
- 401K
- Wellness reimbursement
- Flexible vacation policy
- Generous parental leave for both primary and secondary caregivers
- Work from home opportunities
- Health insurance
Company values
- Intent
- Empathy
- Drive
- Integrity
Company HQ
South Beach, San Francisco, CA
Articles
Leadership
Cai GoGwilt
(CTO & Chief Architect)Studied HSPS at Cambridge, and Computer Science at MIT. Was a Summer Technology Analayst at Goldman Sachs. Worked as a Research Assistant at MIT. Was a Software Engineer at Palantir.
Jason Boehmig
(CEO)Former Corporate Lawyer at Fenwick and Professor of Law at the University of Notre Dame before founding Ironclad in 2014.
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