NetCredit Customer Service Representative, Enova

Salary not provided

The budgeted hourly rate for this position is $17.00

Junior and Mid level

Remote from US

More information about location

AI-driven financial credit provider

Be an early applicant

AI-driven financial credit provider

1001+ employees

FintechB2CB2BArtificial IntelligenceLendingAnalyticsFinancial Services

Be an early applicant

Salary not provided

The budgeted hourly rate for this position is $17.00

Junior and Mid level

Remote from US

More information about location

1001+ employees

FintechB2CB2BArtificial IntelligenceLendingAnalyticsFinancial Services

Company mission

Enova's mission is to help hardworking businesses and individuals get access to fast, trustworthy credit through its AI-driven credit solutions.

Job

Company

Role

Who you are

At least one year of call center experience
Excellent communication skills for effective customer interaction, including phone conversations and detailed note-taking in computer systems
Independent problem-solving capabilities
Strong multitasking abilities to handle multiple priorities and adapt to changing situations
Skill in deescalating complex customer interactions, along with a drive to exceed goals in a fast-paced, metric-driven environment, whether working in a virtual or office setting

What the job involves

Enova operates various consumer lending brands, each tailored to specific offerings and customer needs
As a Customer Service Representative, you will undergo a comprehensive 4-week training program to specialize in one particular brand
Post-training, your main role will involve delivering exceptional customer service and ensuring a positive experience for our customers
Answer inbound calls from customers to answer and service any questions they may have
Handle all customer inquiries, requests, and thoroughly educate them on our products and services
Provide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience
Communicate clearly and professionally with all customers, co-worker, supervisors and management
Maintain accurate, up-to-date information for customer accounts

Our take

Providing customers with quick access to credit is important for fintech companies to survive in today's financial landscape of open banking, but this is made difficult by high credit rejection rates from banks. However, these decisions are generally made by human assessments of data which are limited due to the complexity of the modern financial landscape. AI-driven solutions, able to analyse vast amounts of data almost instantly to derive accurate credit risk assessments, present room for improvement in the lending industry.

Enova provides a platform called Colossus that leverages AI and machine learning-enabled analytics to provide businesses and individuals with fast, reliable, and trustworthy credit. The company achieves this by partnering with banks and sharing its data analysis solutions, helping to identify opportunities for credit when they would otherwise be missed. There is definitely a market for its product: over 8 million customers have funded almost $50 billion through the platform to date.

Enova has grown strongly in recent years based on the rapid uptake of its product. As the macroeconomic climate remains volatile, businesses will increasingly come to rely on Enova's AI-based solutions to help them manage credit risk and navigate an increasingly complex lending environment.

Steph

Company Specialist at Welcome to the Jungle

Insights

13% employee growth in 12 months

Glassdoor (3.8)

Company

Company benefits

Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!

Company HQ

Chicago Loop, Chicago, IL

Leadership

David Fisher

(CEO, not founder)

Before joining Enova as CEO, they were the CEO of optionsXpress and CFO at Potbelly Sandwich Works, Prism Financial and RBC Mortgage.

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