Key Account Manager, Aircall
$105-150k
OTE
$105-120k
BASE
+ Equity
AI-powered communications platform
Open for applications
AI-powered communications platform
501-1000 employees
Open for applications
$105-150k
OTE
$105-120k
BASE
+ Equity
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- Outstanding written and verbal communication skills in English. Spanish would be a big plus, too!
- You have 5 or more years of experience and expertise in Customer Success or Account Management
- You have a previous experience in the telecom industry or account management experience with Enterprise / SaaS solutions
- You are a strong communicator with excellent verbal and written communication skills
- You’re comfortable handling and structuring complex projects involving multiple decision makers (from C-level, VP, and Director-level contacts, to the end-users of the softwares)
- You’re comfortable with building and delivering data-driven recommendations
- You have great presentation skills and the ability to explain technical concepts in an easy to understand and structured manner
- You have strong interpersonal skills, experience building strong relationships, and a passion for consistently providing a great customer experience
- You have a track record of meeting and exceeding account growth targets/KPIs on a consistent basis
- You’re confident in managing and completing tasks and issues in a fast-paced, international environment
- You have experience using Salesforce, CRMs and Google suite
- We are looking for a tech-savvy individual with strong relationship building and networking skills that is looking to help customers succeed
What the job involves
- We are looking for an engaged and passionate Key Account Manager for our top tier North America customers
- Customer Success is at the heart of Aircall
- You will play a major part in supporting our rapidly growing customer base to ensure they help their businesses grow with Aircall, help in driving the Key Account segment, associated processes and be at the forefront of how our Midmarket customers manage their communication channels
- Be responsible for a portfolio of 25-35 Key (VIP) accounts in NA ( 'logo' brands and midmarket businesses)
- Ensure customer growth, adoption, satisfaction and retention
- Proactively monitor account activity, consolidate, deliver and help implement best practices for your customers
- Help your customers manage the change that is involved in making new technologies successful
- Develop strong networks with your customers with multiple key decision makers and Aircall champions
- Handle contract renegotiations and mitigate risks
- Delve into and understand your customer's specificities (industry, locations, etc)
- Work closely with Solutions Engineers and partners to meet customer goals and identify business opportunities
- Work within our integration ecosystem to help customers integrate Aircall into their existing software stack and maximize value and stickiness
- Organize quarterly on-site visits whenever possible
- Drive and improve the segment’s strategy for NA
- Become a key contributor and referent within the Success team for advanced needs
- Develop new ways to increase customer satisfaction
- Contribute to the constant improvement of our processes, best practices, and tools
- Gather customer product feedback to help shape and define the product roadmap
- Bring in new ideas to delight our customers
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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