Partner Operations Manager, Pantheon
$95-119k
More information about location
Website operations platform
Be an early applicant
Website operations platform
201-500 employees
Be an early applicant
$95-119k
More information about location
201-500 employees
Company mission
To make the web a first-class platform that delivers results, one that empowers marketing and development teams to take control of their websites.
Role
Who you are
- Operational Excellence: You have a background in Revenue, Marketing, or Sales Operations, ideally within a high-growth SaaS environment
- Technical Savvy: You aren’t a software engineer, but you are proficient with SQL, BI tools, and Salesforce reporting
- Automation Expertise: You are comfortable building multi-step workflows and using no-code tools like Zapier or Workato
- Analytical Mindset: You are an expert in spreadsheets and can translate complex data into clear requirements for engineering teams
- Technical Problem-Solving: You understand DNS records (TXT) and can guide partners through technical verification steps
- Collaboration Skills: You excel at working cross-functionally with Sales, Marketing, and Engineering to turn program goals into scalable systems
Desirable
- Direct experience with partner or channel operations
- Working knowledge of APIs and how to test endpoints using Postman
What the job involves
- Pantheon is looking for a Partner Operations Manager to join the Revenue Operations team
- You will be responsible for the systems, execution, and process management that enable our Partner Account Managers and agency partners to succeed
- This is a "systems-savvy" role for a proactive operator who can configure automation, build robust reporting, and bridge the gap between business strategy and technical execution
- You will join the team to build our operational foundation from the ground up, managing everything from partner portal workflows to complex referral reconciliations
- Manage the Partner Lifecycle: Lead partner enrollment and vetting via the partner portal, and oversee the end-to-end deal registration and verification process
- Drive Technical Execution: Execute digest and alert messaging via customer communication platform, and manage recruitment campaigns across email and in-app channels in collaboration with Partner Marketing
- Build Reporting Infrastructure: Develop and maintain agency-by-agency pipeline reporting, referral validation, and fee reconciliation processes
- Optimize Systems: Manage Salesforce data integrity and linkages to support account planning and weekly pipeline reviews
- Enable Automation: Partner with Product, Design, and Engineering (PDE) to build and test our low-touch customer lifecycle and automate manual verification processes (like /.well-known and TXT records)
- Create Operational Playbooks: Document internal processes and build the operational framework for our Gold, Silver, and Bronze partner tiers
Our take
In today's digital landscape, website hosting is a critical component for businesses, and the demand for fast, reliable, and scalable hosting platforms is higher than ever. The competition is fierce, with major players like GoDaddy, Ionos, AWS, and WP Engine dominating the space.
One standout in this crowded market is Pantheon, a leading WebOps platform designed to deliver high-performance hosting for content-driven websites. Pantheon's unique value lies in its ability to provide seamless collaboration between developers and marketers while ensuring fast, reliable website performance. It's a platform that goes beyond traditional hosting by offering powerful tools for managing websites and scaling them as needed - making it a go-to choice for many organisations.
Pantheon has continuously innovated to stay ahead of the competition, with significant investments driving its growth. Initially focused on hosting solutions for WordPress and Drupal websites, it now offers content management as a service. This expansion was bolstered by significant funding, fueling further product development and the introduction of new features like personalisation and analytics. These efforts have reinforced Pantheon's position as a leader in the WebOps and hosting space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$100m
SERIES E
Mar 2019
$40m
SERIES D
Total funding: $196.8m
Company benefits
- Health & Wellness: Taking care of you and your family is important to us. Our healthcare benefits program delivers choice and value so you can prioritize your health
- Remote & In-Office: We believe in a flexible employee experience, our San Francisco office is a center for collaboration and connection, but it's not the only place this happens
- Flexible Time-Off: We encourage work/life balance. Take time off when you need it, and return ready to make magic on the internet when you're ready and refreshed
- Monthly Book & Gym Allowance: One of the many ways we enable our team to take control of their development and wellness is to take advantage of our books and gym membership allowance
- Promoting Inclusivity: We strive to have a culture where Pantheors across the globe feel a high sense of belonging and engagement. We have several programs in place to help cultivate inclusion at Pantheon, including educational events, open forums, and training opportunities
- Giving Back: We believe in cultivating passion and giving back to the community we live and work in. Pantheon offers a Donation Matching program of $500 per employee and holds multiple team volunteer opportunities throughout the year
- Employee Resource Groups: Our Pantheon Resource Groups (PRGs) allow employees to connect, support each other, and spread awareness
- Professional Development: We support employee learning and development through company led-training, leadership forums, and full access to LinkedIn Learning's catalogue of courses
Company HQ
Chinatown, San Francisco, CA
Leadership
Sameer Kazi
(CEO)Joined Pantheon in 2024 as CEO. They have also served as the Managing Director of Operating Capital since 2015. Previously they were the President of ActiveCampaign and CEO of Cheetah Digital.
Josh Koenig
(Co-Founder & SVP of Marketing)They were part of the team that drove the first high-profile public Drupal use-case with the Howard and Dean campaign in 2003. They then went on to found the Drupal Dojo, an online learning community for developers, and to co-found the premiere Drupal agency in San Francisco, Chapter Three.
David Strauss
(Co-Founder & Advisor)After co-founding Four Kitchens, a successful Web Development shop, they found themselves gravitating away from the customer client work and towards infrastructure solutions. Large clients like NBCUniversal, The Economics, and Wikimedia had already benefited from their scalability and database optimization work.
Share this job
View 21 more jobs at Pantheon