Head of Account Development, Ascential
LIONS Advisory
Salary not provided
+ Access to either our commission, bonus or profit share schemes, dependent on the role
Expert level
London
More information about location
1-2 days a week in office
Events, intelligence & advisory company
Open for applications
Events, intelligence & advisory company
1001+ employees
B2BMarketingAnalyticsMarket researchSubscriptionEventsBusiness IntelligenceAdvertising
Open for applications
Salary not provided
+ Access to either our commission, bonus or profit share schemes, dependent on the role
Expert level
London
More information about location
1-2 days a week in office
1001+ employees
B2BMarketingAnalyticsMarket researchSubscriptionEventsBusiness IntelligenceAdvertising
Company mission
To create unmissable events that bring entire industries together in inspiring settings – from the south of France to Las Vegas and Bangkok – to have the conversations that count.
Role
Who you are
- Strong experience in account management, business development, or client services roles, ideally in professional services, consulting, or advisory
- Proven track record of growing and managing large-scale accounts or portfolios, including revenue and portability targets
- Experience of managing a pipeline of £20m+
- Knowledge of of the Creative industry desirable but not essential
- Experience leading and mentoring account management teams
- Ability to manage cross-functional teams and collaborate with internal stakeholders, such as delivery, marketing, and operations
- Strong command of CRM systems and data analysis tools
- Familiarity with pricing models, contract negotiations, and financial performance analysis
- Experience in pipeline management, forecasting, and reporting on revenue performance
- Visionary Leader: Able to inspire teams and clients with innovative approaches
- Results-Oriented: Focused on achieving tangible business outcomes
- Adaptable: Thrives in a fast-paced, evolving business environment
- Empathetic: Understands client challenges and delivers solutions that address their needs
What the job involves
- We're looking for a Head of Account Development, LIONS Advisory to join our team in London as part of our Commercial function
- You will be responsible for driving the growth, retention, and strategic development of client accounts
- You will focus on fostering strong client relationships, identifying new opportunities, and ensuring the delivery of exceptional Advisory services
- The role combines strategic planning, team leadership, and hands-on account management to expand the business and meet revenue goals
- The expectation will be for this role to have a symbiotic relationship with the Head of New Business
- This role is a linchpin for both the client experience and the business's financial health, combining strategic vision with hands-on execution
- Develop and implement account strategies that focus on deepening client relationships. This should be done alongside the Head of New Business
- Identify and capitalize on upselling and cross-selling opportunities, introducing clients to additional advisory services or solutions
- Leverage insights from market trends, client feedback, and competitor activities to propose innovative solutions
- Conduct regular reviews of account performance, client feedback, and future opportunities
- Develop comprehensive account plans with clear objectives, timelines, and measurable outcomes
- Identify potential risks in client relationships and proactively address them
- Ensure compliance with all contractual and regulatory requirements
- Proactively manage client relationships to ensure retention through exceptional service delivery
- Monitor and address client satisfaction metrics such as Net Promoter Score (NPS), acting on feedback to enhance experiences
- Serve as a trusted advisor to clients, understanding their challenges and providing tailored solutions that add value. Ensuring that we position ourselves well with both upsell and cross sell opportunities during the span of the customer relationship
- Contribute to the overall strategic planning of the advisory function by identifying areas for growth and innovation. Collaborate with senior leaders to align account development goals with broader business objectives
- Provide thought leadership to clients and internal teams, staying ahead of industry trends and positioning the business as a market leader
- Build and lead a high-performing account development team, fostering a culture of accountability and excellence. Provide coaching and professional development opportunities to team members, ensuring continuous improvement in skills and performance
- Create a collaborative environment that encourages knowledge sharing and cross-functional teamwork
- Implement efficient account management processes and tools to track performance, manage opportunities, and maintain clear communication
- Oversee contract negotiations and pricing discussions, ensuring portability while delivering value to clients
- Work closely with operations, delivery, and marketing teams to ensure seamless execution of client engagements
Salary benchmarks
Our take
Ascentia dates back to 1887 when it was founded as a newspaper investment company. Its shift into business analysis and optimisation can be traced to its acquisition of Glenigan, a provider of leads and information for the construction industry in 1996. This move has evolved into an umbrella of companies which are today listed on the London Stock Exchange and the FTSE 250 Index.
After selling off many of its newspaper subsidiaries between the 90s and the 00s, Ascential utilised its catalogue of business insight to expand into events, commerce, marketing and retail. It now owns dozens of businesses that provide information on markets and help businesses grow.
Ascential continues to grow internationally. In 2022, an intuitive move saw the company invest in Berlin and Singapore-based eCommerce and analytics startups. It has proven that despite being a legacy company, it still has its ear to the ground to elevate the next generation of digital media and marketing tools.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Great learning and development opportunities
- Volunteering opportunities and charitable giving options
- Option to opt into the Ascential Shares Scheme
- 25 days of holiday - option to buy/ sell upto 5 days
- Pension
- Life Assurance and Income Protection
- Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme
- Employee assistance programme, season ticket loans and cycle to work scheme
Company values
- Creativity - We value and reward innovation, providing new products and services to our customers, and finding new ways of working within our business
- Fairness - We build strong, ethical relationships based on mutual respect and trust
- Empowerment - We trust our teams to act swiftly and independently to meet our customers’ needs
- Focus - We prioritise clarity and focus to deliver high-quality outcomes. We are content to do a few things, exceptionally well
Company HQ
Holborn, London, UK
Leadership
Phil Thomas
(CEO)They have worked at Ascential for over 39 years in various roles, becoming the CEO in January 2024.
Diversity, Equity & Inclusion at Ascential
- Ascential is a people-powered company We’re committed to supporting each and every person that's part of Ascential. Fairness and Empowerment are two of our core values, and we weave them through everything we do. We unite people and invite them to discover more. More about each other. More about themselves. More about the world we live in. We believe that connections are the lifeblood of progress.
- We publish an annual Diversity, Equity, and Inclusion Report. This sets out our goals, commitments, and progress so far and ensures that our workforce matches the diversity of the communities we operate in.
- We conduct regular Inclusive Content Audits to ensure that the way we represent various groups in our internal and external content is fair and representative of the communities we operate in.
- We offer internships, apprenticeships and professional study support to bring people into our workplace from the start of their careers. We’re always on the lookout for curious, passionate people from every walk of life.
- We strive to create fair and inclusive recruitment processes that give everyone their best chance at success. Our recruitment teams offer training to hiring managers that keeps diversity, equity, and inclusion front of mind as they grow their teams. We also offer reasonable adjustments to our applicants, to ensure the recruitment process is accommodating for all.
- If you don't meet every single requirement, we'd still encourage you to apply. At Ascential, we are committed to creating a diverse, inclusive, and authentic workplace, so if you are excited about this role we would still like you to apply.
- We deliver Respect Training to our managers. This training is designed to equip managers with the tools, language, and frameworks required to create a workplace where our people feel valued, respected, included, and safe.
- We invest in employee groups and networks, empowering these groups to run educational events, support charities that they’re passionate about and share experiences with colleagues. These groups include Able to Thrive, Ascential Pride, Black in Business, and Empower Women's Network.
- At present, we have an almost equal gender split in our overall workforce. We’re proud to have been recognised in the Top 3 of the FTSE Women Leaders Review for Women on Boards since the launch of the rankings in 2016. We’re also listed in the Bloomberg Gender Equality Index.
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