Senior IT Specialist, Clio

• You’re a bilingual (English and Spanish) IT professional who thrives on problem-solving, service, and collaboration
• You love the challenge of supporting a dynamic, fast-growing organization — especially one that’s welcoming new teams and scaling its technology footprint globally
• You’re hands-on, people-focused, and passionate about creating smooth tech experiences — whether that means handling a high volume of tickets, setting up AV systems, or helping a new teammate feel instantly at home on day one
• You bring energy, empathy, and technical depth to every interaction, and you see every support request as an opportunity to make someone’s day a little easier
• Fluency in both English and Spanish (written and verbal)
• Demonstrated experience managing IT service tickets from submission to resolution
• Experience providing on-site support in office environments with AV systems, meeting rooms, and shared workspaces
• Strong knowledge of macOS, iOS, and Windows systems
• Experience with Okta, Kandji, Microsoft InTune, and SharePoint
• Familiarity with Slack, Zoom, GSuite, Confluence, Adobe, 1Password, and other SaaS productivity tools
• Hands-on experience with Terraform, Workato, or similar automation and cloud provisioning tools
• Excellent communication, documentation, and time management skills
• A proactive, customer-focused approach with a genuine desire to help others succeed
• Demonstrate a keen interest in improving your craft by using AI

Desirable

• You’ll work alongside one other IT Specialist in Spain, jointly supporting all of our Spanish-speaking Clions, including colleagues across Spain and Latin America
• Deliver exceptional IT support to all Clio employees across Spain and our Spanish-speaking regions
• Handle a high volume of incoming tickets with efficiency, accuracy, and empathy
• Provide on-site AV and hardware support in the Barcelona office, ensuring seamless meeting experiences
• Travel occasionally to London for collaboration, events, or technical support as needed
• Onboard new Clions to Clio’s systems, ensuring they have everything they need from day one
• Manage and document IT assets, hardware procurement, and software provisioning
• Troubleshoot and resolve hardware, software, and network issues across macOS, iOS, and Windows systems
• Maintain security best practices and follow Clio’s IT compliance and data protection policies
• Collaborate with global IT colleagues to implement automation, improve workflows, and scale our infrastructure