Software Engineer, Twilio
Service Mesh infrastructure
$119-165.2k
Salary dependent on location
More information about location
Cloud communications software
Open for applications
Cloud communications software
1001+ employees
Open for applications
$119-165.2k
Salary dependent on location
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- Bachelor's degree in Computer Science or equivalent
- 3+ years of experience as a Software Engineer
- 3+ years of experience with at least one programming language such as Java, Python, Ruby or GoLang
- 3+ years experience in designing, building and operating high-scale, mission critical cloud based production systems
- Knowledge in Terraform, or any infrastructure as code framework
- Exposure to large scale infrastructure deployments, autoscaling, infrastructure efficiency, and scalable fault-tolerant systems
- Deep understand of a Service Mesh architecture including proficiency in managing traffic through Envoy and authentication / authorization mechanism managed with SPIFFE / SPIRE
- 3+ years of experience in operating a high scalable Service Mesh architecture using open source technologies such as Envoy, Istio, Consul or similar solutions
- Proficient concepts such as DDD, SOLID, Cloud Native Patterns, distributed systems and architecture. Capable of understanding pitfalls and anticipating common failure modes of a microservice environment
- Experience with container usage
- Skills to work independently with multiple global teams, developing, configuring, deploying, and operating the global infrastructure for Twilio Infrastructure Platform, blending operational excellence with development best practices
- Proficient in shell scripting to streamline repetitive tasks and enhance efficiency in operations
- Strong communication skills: able to communicate effectively with technical and non technical stakeholders, verbal and written
Desirable
- Knowledge on deployment tools and frameworks like infrastructure as a code and continuous deployment processes (ex: Github, Buildkite, Terraform-TFC, ArgoCD)
- Experience in Kubernetes deployment
- Self-service approach based on Terraform Cloud (TFC)
- Operational experience in complex distributed systems, including experience with SLO/SLAs towards high availability and reliability goals, including tools like DataDog or Grafana
- Experience building service-oriented architectures, microservices or REST APIs
- Background in the security domain
What the job involves
- This role involves improving and maintaining the Twilio Service Mesh, collaborating with a passionate team to enhance infrastructure capabilities
- Key responsibilities include creating, configuring and maintaining the software that allows a secure service-to-service communication, as well as implementing new features to modernize our Mesh infrastructure
- Create, configure, deploy and maintain software that allows secure service-to-service communication
- Independently work on developing and improving the Twilio Service Mesh (Envoy, Strong Identity)
- Be part of the team on-call rotation to respond to problems as well as helping customers to troubleshoot their issues with our products
- Influence your team, peers and partners through crystal clear thinking and communication
- Own critically meaningful services and engineer it to work reliably in any circumstance
- Share your technical expertise with team members and customers
- Experience owning the design and implementation phases of cloud-based distributed systems built to seamlessly scale to several million transactions per day, tackling some of the most sophisticated and exciting technical problems in the industry
- Automate solutions for operational issues, such as monitoring, performance, planning, and disaster response
- Ensure a high quality implementation by applying Infrastructure as Code industry standards
- Demonstrate effective communication by authoring and reviewing design documents, runbooks, and other service documentation, and keeping a good record of changes in the systems
- Apply Agile methodologies to continuously deliver value to the customers
- Coach and mentor less experienced engineers
- Continually improve our technology and our process. Rally the team around emerging needs, champion high quality engineering, be a role model for development habits, strengthen your team
Application process
- Applications for this role are intended to be accepted until 21 October, 2024 but may change based on business needs
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity, Equity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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