Enterprise Billing Coordinator, ZipRecruiter
The US base hourly range for this full-time position is $27.75 - $34.75
Online employment marketplace
Be an early applicant
Online employment marketplace
1001+ employees
Be an early applicant
The US base hourly range for this full-time position is $27.75 - $34.75
1001+ employees
Company mission
To help people find meaningful employment
Role
Who you are
- 2+ years of experience in billing, collections, or other financial-related fields
- Experience with Microsoft Excel and/or Google Sheets at an intermediate level (e.g., VLOOKUP, pivot tables, formulas)
- Familiarity with data navigation with a strong aptitude and willingness to learn reporting and SQL
- Effective written and verbal communication, with the ability to interact professionally with enterprise clients and internal teams at all levels
- Proven attention to detail and strong initiative in researching and resolving billing discrepancies or customer issues
- Ability to manage and prioritize multiple customer accounts in a fast-paced environment
- Highly organized, with strong analytical and follow-up capabilities
- Self-starter with a strong work ethic, capable of working independently as we as part of a team to meet deadlines in a dynamic setting
- Detail-oriented, with the ability to follow through on assigned tasks and escalate issues as needed
- Creative thinker with a talent for triaging issues and recommending effective solutions
- Experience with subscription and usage-based billing models is strongly preferred
- Experience using Salesforce or other CRM platforms is strongly preferred
What the job involves
- As the Enterprise Billing Coordinator, you will report directly to the Sr. Manager, AR & Billing. You will serve as the accounts receivable point-of-contact while processing invoice & billing requests
- You will provide billing support, reporting and collection efforts for our largest Enterprise customers and partners. In addition, you will work closely with our accounting, sales and tech departments in order to make billing adjustments and ensure payments are recorded accurately
- Respond to client billing inquiries in a professional and timely manner, providing clear explanations and resolutionsProactively identify and resolve billing discrepancies and issues, communicating with internal and external stakeholders as needed
- Process client requests regarding billing discrepancies, reporting, and general customer support via email, Salesforce cases, Slack and other remote conferencing platforms
- Assist with month-end responsibilities including, but not limited to, billing specifications, data compilation and revenue recognition activity
- Support the complete billing cycle for a portfolio of enterprise clients ensuring accuracy, timeliness and compliance with client agreements and Company policies
- Collaborate with the Collections team on overdue client accounts, providing necessary documentation and support
- Investigate and provide documentation support for reconciliation and audit purposes
- Maintain purchase orders and accurate records regarding billing and collection activity
- Coordinate with our accounting, sales and tech departments on operation-scaling initiatives
- Maintain training and operational documentation material, as needed
- Provide support for special projects or tasks as assigned by your manager
- Perform other assigned tasks and duties as necessary to support team and Company initiatives
Our take
Founded in 2012, ZipRecruiter has grown from a tool to help small businesses distribute job postings affordably to an employment marketplace used by millions of people.
Users can search for jobs on the site or app, as well as sign up for job alerts. Job alerts are tailored to the information that job seekers provide, reducing the spam that other services can generate.
Lately, ZipRecruiter has been working to enhance the experience for job seekers and hirers on its platform. For example, it partnered with iCIMS to make its recruitment process faster and simpler. The company also acquired UK-based job comparison site Breakroom, with intentions to launch its service in the US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Downtown, Santa Monica, CA
Leadership
Ian Siegel
(CEO)Previously CPO at MyLife.com, VP of Product and Technology at Pictage.com and VP of Web Development at Rent.com and Stamps.com.
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