Product Owner, Quatt.io
Customer Support
€4,000 - €5,000 Per month
AI-powered smart hybrid heat pump manufacturer
Job no longer available
AI-powered smart hybrid heat pump manufacturer
101-200 employees
Job no longer available
€4,000 - €5,000 Per month
101-200 employees
Company mission
To accelerate the transition to sustainable heating in the Netherlands and abroad.
Role
Who you are
- That’s why we're looking for a highly motivated and ambitious individual who's ready to roll up their sleeves and make a tangible impact on the climate change challenge we're tackling head-on. Are you ready to rise to the challenge?
- Experience working with Zendesk or other customer service platforms (admin-level preferred)
- Strong communication skills to work with both technical and non-technical stakeholders
- Analytical mindset and problem-solving skills, with experience owning roadmaps or tooling backlogs
- Experience with support process design, tool documentation, and internal training
- Proactive, structured, and comfortable working independently
- Previous exposure to customer support operations, ideally in a scaling or cross-functional environment
- Technical literacy in ticketing systems, CRM tools, or automation platforms is a plus
- Familiarity with automation tools (e.g. Make.com) is preferred
- Comfortable working with API´s, web-hooks and basic JSON logic
- Experience building or managing automation to reduce manual effort
What the job involves
- As a Product Owner - Customer Support you will take full ownership of our support tooling - Zendesk. You’ll serve as the go-to person for both Customer Support (CS) and Technical Customer Support (tCS) teams for everything related to Zendesk — from configurations and troubleshooting to continuous improvement
- Your mission is to ensure Zendesk evolves with the needs of our support operations while creating clarity, efficiency, and enablement across the team
- Own, maintain, and improve all functionalities in Zendesk (workflows, automations, configurations, integrations)
- Act as the main point of contact for tool-related questions, support, and feature requests
- Collaborate closely with CS and tCS team leads to align Zendesk with team goals
- Lead internal training and onboarding on new features, changes, and best practices
- Maintain clear documentation and structured processes for support tooling usage
- Build and maintain reporting dashboards to support operational visibility for both support teams and management
- Drive continuous improvement of support tooling to ensure effortless internal usage and to build trustful relationships with customers by offering effective and seamless support
- Report directly to the Head of Customer Service & Support
Application process
- Submit your application below. Our Talent Acquisition team will review it and get back to you within 2 working days
- Our process includes a short call to get to know you better, followed by two additional interviews. If we find that your profile doesn’t meet our key requirements, we’ll let you know via email
Our take
Quatt was founded with a clear mission: to realise the sustainability goals of the Netherlands by swiftly reducing gas consumption on a large scale. At the heart of its strategy is the development of a revolutionary hybrid heat pump designed to provide heating to countless homes without relying on fossil fuels.
This product boasts remarkable savings, with claims of potentially slashing up to 80% off the gas bill compared to traditional central heating boiled. What sets Quatt apart is its seamless integration into existing home setups, requiring no additional modifications. Utilizing advanced machine learning technologies, these heat pumps adapt and optimise energy usage autonomously, ensuring maximum efficiency.
Identifying a significant gap in the market, Quatt aims to address the needs of approximately 7.5M homes in the Netherlands lacking a heat pump system. With 2024 funding secured, the company is poised to embark on an ambitious journey, aiming to introduce its solution to a million households by 2030, making significant strides towards a more sustainable future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jul 2024
$28.7m
GROWTH EQUITY VC
Sep 2022
$2.3m
SEED
Total funding: $31.4m
Company benefits
- The opportunity to be part of an organization where personal development, freedom and career opportunities are central
- The chance to work in an open and flat organizational culture where you can discuss ideas with anyone from installer to founder
- The flexibility to work in a hybrid way
- Everything you need to do your job, such as a laptop
- 25 vacation days
- Travel allowance
Company HQ
Westlandgracht, Amsterdam, Netherlands
Leadership
Marijn Flipse
(CEO)Previously co-founded and served as CFO and COO for Etergo before being sold to Ola Electric. Acts as a Financial Advisor for Bringly and Hardt Hyperloop.
Bas Flipse
(COO)Previously served in Sales & Marketing for Orcan Energy and as a Branch Sales Manager for Vandebron. Was a Founder and Branch Manager for Institute HIP.
Salary benchmarks
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