Customer Success Enablement Manager, EvenUp
$112k
Plus equity and $28K Commission
AI-driven support for personal injury lawyers
Job no longer available
AI-driven support for personal injury lawyers
201-500 employees
Job no longer available
$112k
Plus equity and $28K Commission
201-500 employees
Company mission
To close the justice gap using technology and AI.
Role
Who you are
- We’re looking for someone who has been a CSM at a B2B SaaS company and has experience building enablement programs from the ground up
- You should be comfortable navigating ambiguity, operating with limited resources, and moving quickly to deliver value
- This is a high-impact role for someone who knows what good CS looks like and can translate that into effective training and content
- Experience as a CSM at a B2B SaaS company, with enablement ownership
- Proven ability to build programs from scratch in fast-paced environments
- Strong communication and cross-functional collaboration skills
- Comfort with ambiguity and a “figure-it-out” mindset
- Passion for helping CS teams scale and improve performance
What the job involves
- EvenUp is hiring a Customer Success Enablement Manager to build and own enablement programs for our growing CS team
- Reporting to the Director of GTM Enablement, this person will be responsible for designing and executing onboarding and ongoing training to help CSMs ramp quickly, retain customers, and drive expansion
- You’ll work cross-functionally with Customer Success, Product Marketing, and Revenue Enablement to create scalable programs that improve team performance and customer outcomes
- Design and manage onboarding programs for new CSMs
- Build and deliver ongoing enablement (everboarding) for the CS team
- Partner with CS leadership to identify training needs and success metrics
- Tailor existing enablement content to fit CS workflows and goals
- Act as the primary enablement contact for Customer Success
Our take
Every year, millions of personal injury cases in the US are resolved with only a small fraction going to trial, leaving many victims potentially under-compensated due to inaccurate settlement proposals. EvenUp aims to change this by leveraging AI technology to streamline the assessment of injury cases.
The AI tools evaluate raw case files, including medical and police records, creating tailored "demand packages" that present comprehensive compensation arguments. This improves lawyer performance and victim outcomes.
Despite concerns about AI bias and privacy, EvenUp has garnered significant investor interest, closing a funding round in 2024 that was one of the largest in the history of legal AI. Now valued at over $1 billion, it is investing in its team and introducing new techniques and products for personal injury and other legal areas.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2024
$135m
SERIES D
Sep 2024
$35m
SERIES C
Total funding: $220m
Company benefits
- Flexible working hours to match your style
- Offsites - get to meet your coworkers on a fully-expenses trip ever 6-12 months
- A variety of virtual team events such as game nights & happy hours
- Choice of medical, dental, and vision insurance plans for you and your family
- Flexible paid time off and 10+ holidays per year
- A stipend to upgrade your home office for fully-remote roles
- 401k for US-based employees
Company HQ
The Castro, San Francisco, CA
Leadership
Rami Karabibar
(Co-founder & CEO)Graduated from the McGill University with a Bachelor's Degree in Investment Management. Previously worked as a Management Consultant at Bain & Company and as a Startup Generalist at Zoomer.
Raymond Mieszaniec
(Co-founder & COO)Previously co-founded EquitySim. Also worked as a Risk Consultant at PwC Hong Kong and Mainland China and as an Accountant at Scotiabank.
Saam Mashhad
(Chief of Product & Legal Operations)Previously worked as a Law Clerk at the Superior Court of Quebec. Also co-founded Compass Startup & Legal Clinic where they served as the Director for 3 years before becoming an Associate at Norton Rose Fulbright.
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