IT Support Engineer, HUMAN
$75-125k
The base pay range for this position can include additional on-target bonus and/or incentives
3+ days a week in office (Union Square, NY)
Bot mitigation & fraud detection platform
Job no longer available
Bot mitigation & fraud detection platform
501-1000 employees
Job no longer available
$75-125k
The base pay range for this position can include additional on-target bonus and/or incentives
3+ days a week in office (Union Square, NY)
501-1000 employees
Company mission
To protect the integrity of the digital world by ensuring that every interaction, transaction, and connection is authentic, secure, and human.
Role
Who you are
- 4–7 years of IT support experience in a Mac-only environment
- Proven expertise with Cisco Meraki network management and troubleshooting
- Hands-on experience with Atlassian Suite, Slack, and Google Workspace Enterprise administration
- Strong background in cloud-based IT operations; no reliance on local servers
- Familiarity with Zoom for remote support and training, plus hands-on A/V support for large meetings in the NYC office
- Strong troubleshooting, communication, and multitasking skills in a fast-paced startup setting
- Windows experience is not required and will not be considered
- Must be able and willing to work in the office at least three days per week (primary office in Union Square, Manhattan)
Desirable
- Experience managing Mac fleets using MDM solutions such as Jamf or Kandji, including automated provisioning, patching, and compliance enforcement
- Familiarity with SSO and identity management tools (e.g., Okta, Azure AD) for secure, seamless user access
- Understanding of SOC 2 and ISO 27001 frameworks, with experience supporting audits and policy enforcement
- Exposure to endpoint security platforms (e.g., CrowdStrike, SentinelOne) and cloud backup solutions
- Ability to document IT processes, write user guides, and maintain internal knowledge bases
- Proactive, solutions-driven mindset with a desire to lead IT projects and help shape a growing IT infrastructure
What the job involves
- Reporting to the Head of IT, the IT Support Engineer will provide seamless technical support across our fully cloud-based, Mac-only infrastructure
- This role covers network management, remote and in-office support, and smooth integration of critical business applications
- In addition to day-to-day support, you’ll lead IT improvement projects, recommending new tools and capabilities
- As the first point of contact for IT issues, you’ll partner closely with employees to maintain a secure and efficient environment
- This is a key role within our small, fast-growing IT team
- Provide setup, configuration, maintenance, and troubleshooting for macOS devices
- Manage and optimize cloud-based services and workflows—no on-premises infrastructure
- Configure and maintain Cisco Meraki networks to ensure secure, reliable connectivity for office and remote users
- Administer and support Atlassian products (Jira, Confluence), Slack, and Google Workspace Enterprise
- Deliver responsive assistance to remote staff via Zoom, including onboarding, troubleshooting, and training
- Use MDM solutions (e.g., Jamf, Kandji) for device provisioning, endpoint monitoring, patch management, and automated compliance enforcement
- Support SOC 2 and ISO 27001 initiatives by managing device compliance, enforcing access controls, assisting with audits, and collaborating with security teams
- Provide onsite support three days per week in the NYC office; remote support on remaining days
- Maintain accurate IT documentation, knowledge base articles, and user guides for internal teams
Our take
HUMAN develops threat intelligence software to detect and nullify online bots imitating humans. The company has been in operation since 2011, but was originally known as White Ops until Goldman Sachs acquired it in 2020.
It’s estimated that enterprises lose around 5% of their annual online revenue because of bot fraud, which makes up a vast majority of all internet attacks. Skyrocketing bot traffic online since 2020 has led to a massive uptick in demand for services like HUMAN's, and the company now counts the likes of Adobe and Yahoo as customers.
HUMAN has established itself as a leader in its market, operating on five continents. With the Goldman Sachs acquisition and strong funding at its back, the company is showing no signs of slowing down. It has continued to bolster its position by merging with web app safeguarding business PerimeterX, as well as acquiring anti-malvertising leader clean.io. In 2024 it announced a string of new leadership hires amidst accelerated investment in the public sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2024
$50m
GROWTH EQUITY VC
Jan 2022
$100m
GROWTH EQUITY VC
Total funding: $181m
Company benefits
- Work and Life, Not Work or Life: At HUMAN, we offer flexible work, generous time off, and a culture that values rest so you can grow your career and live your life fully.
- HUMAN Days : At HUMAN, we believe in making a meaningful impact beyond our work. HUMAN Days give our team dedicated time to give back, support their communities , and act with purpose. Being HUMAN means leading with humanity—inside and outside of work.
- Investing in You: Competitive pay, equity, benefits and perks to support you. Grow with HUMAN, tackle new challenges, and help make the internet safer for all.
- Wellness Stipend: Your well-being matters. Our annual wellness stipend supports your physical or mental health, your way.
- Remote, Hybrid, Human: From Zoom calls to hallway chats, we’re remote and hybrid. It’s not where you work—it’s how you show up that counts.
- Never Stop Learning: We believe in growth. Our yearly stipend supports your development – upskilling, reskilling, or deepening what you do best.
Company HQ
Ukrainian Village, New York, NY
Leadership
Tamer Hassan
(Co-Founder & Executive Chairman)Former pilot & officer in the United States Air Force. Founder & former CEO at big data analytics company, Compel Data Technologies.
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