IT Support Engineer, HUMAN

• 4–7 years of IT support experience in a Mac-only environment
• Proven expertise with Cisco Meraki network management and troubleshooting
• Hands-on experience with Atlassian Suite, Slack, and Google Workspace Enterprise administration
• Strong background in cloud-based IT operations; no reliance on local servers
• Familiarity with Zoom for remote support and training, plus hands-on A/V support for large meetings in the NYC office
• Strong troubleshooting, communication, and multitasking skills in a fast-paced startup setting
• Windows experience is not required and will not be considered
• Must be able and willing to work in the office at least three days per week (primary office in Union Square, Manhattan)

Desirable

• Reporting to the Head of IT, the IT Support Engineer will provide seamless technical support across our fully cloud-based, Mac-only infrastructure
• This role covers network management, remote and in-office support, and smooth integration of critical business applications
• In addition to day-to-day support, you’ll lead IT improvement projects, recommending new tools and capabilities
• As the first point of contact for IT issues, you’ll partner closely with employees to maintain a secure and efficient environment
• This is a key role within our small, fast-growing IT team
• Provide setup, configuration, maintenance, and troubleshooting for macOS devices
• Manage and optimize cloud-based services and workflows—no on-premises infrastructure
• Configure and maintain Cisco Meraki networks to ensure secure, reliable connectivity for office and remote users
• Administer and support Atlassian products (Jira, Confluence), Slack, and Google Workspace Enterprise
• Deliver responsive assistance to remote staff via Zoom, including onboarding, troubleshooting, and training
• Use MDM solutions (e.g., Jamf, Kandji) for device provisioning, endpoint monitoring, patch management, and automated compliance enforcement
• Support SOC 2 and ISO 27001 initiatives by managing device compliance, enforcing access controls, assisting with audits, and collaborating with security teams
• Provide onsite support three days per week in the NYC office; remote support on remaining days
• Maintain accurate IT documentation, knowledge base articles, and user guides for internal teams