Associate Account Manager, OpenX
Demand Platform
$72-85k
+ Bonus + equity
Sell-side platform
Open for applications
Sell-side platform
201-500 employees
Open for applications
$72-85k
+ Bonus + equity
201-500 employees
Company mission
OpenX's mission is to create awesome programmatic marketplaces.
Role
Who you are
- This person will need to be highly curious, heavily analytical, and a motivated self-starter who will have a customer-first approach to help enable OpenX to become a trusted advisor amongst DSP partners
- The ideal candidate will be a strategic thinker with a good understanding of RTB exchange optimization, supply-side technical capabilities and opportunities, and strong analytical skills
- 2-4 years experience in an account coordination or account management role within ad tech, programmatic, or closely related digital media industry, directly responsible for running a book of business across a series of accounts
- Clear understanding of OpenX’s business and position in the market
- Demonstrated strong ability in problem solving and technical troubleshooting
- Customer-first mindset, willingness to go above and beyond to service end clients
- Skilled in reviewing complex reporting with the ability to use data and reporting tools to solve problems and identify opportunities
- Strong ability to engage external clients, lead client conversations, and grow relationships
- Very organized & strong desire to manage multiple accounts with competing priorities & timelines; ability to manage multiple projects to tight deadlines with great attention to detail
- Excellent written, oral communication and presentation skills
- Strong team player, as well as an efficient individual contributor
- Proficient knowledge of Excel, PowerPoint, Word is a must
- BA / BS degree or a equivalent work experience
What the job involves
- The Associate Account Manager will be co-responsible for ensuring customer success, technical integration health, revenue growth, and strategic opportunities with OpenX across our products and publisher clients
- Reporting to the Head of Demand Platform Operations, the Associate Account Manager will work closely with their Account Director counterpart, as well as OpenX’s technical, publisher, and buyer-focused teams to build valuable relationships with DSP partners and deliver overall superior service
- OpenX is looking for a highly motivated, results focused individual interested in developing and supporting DSP partners in North America and EMEA regions
- This includes working with the DSP Account Directors in their day to day responsibilities, inclusive of technical integration work, revenue & business health monitoring and trend analysis, and pre & post sales client relations
- The Associate Account Manager will interface directly with internal OpenX teams (finance, support, marketplace quality, buyer development, supply) to resolve DSP requests, issues, and challenges
- Work closely with a team of Account Directors and Platform Partnerships teams to drive demand partner relationships with strategic clients who leverage OpenX products, supporting the technical integrations, supply requests, upsell opportunities, and revenue growth strategies of those accounts
- Independently own & run a core book of Demand Platform relationships, providing the highest level of customer satisfaction by understanding each DSP’s unique technology & core focuses
- Lead or support the on-boarding process for new DSP partners; have strong knowledge of OpenX offerings and process to help expedite the onboarding process
- Support the growth of established DSP partners around all key areas (reporting, deal creation, troubleshooting, discrepancy, support) and lead cross-functional efforts to identify and solve any issues
- Build quarterly and annual business reviews including data pulls, analysis, and building PowerPoint decks
- Work with internal teams to maintain and update relevant documentation on OpenX offering for our DSP partners
- Identify issues and maintain/update DSP demand team training materials
Our take
Programmatic advertising - the automatic placement of advertisements typically conducted via the internet and based on a personalised understanding of viewers’ online profiles - has become a vital tool for every business. OpenX provides the infrastructure for this booming industry with their ad exchange platform.
The company is now focused on adjusting its platforms to reflect the values of the modern society it is doing so much to shape. That means accepting tough but fair multi-million dollar FTC fines for data breaches as well as becoming the first ad exchange to go carbon neutral.
The challenge of competing with both ever-changing views on the value and efficacy of programmatic advertising is not a small one. However, OpenX has proven that it is able to innovate with the times. It has deep partnerships across the ecosystem, partnering with Attain in 2022 to enable supply-side targeting for advertisers, enabling the company to reach further heights.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2013
$25m
SERIES E
May 2011
$20m
SERIES D
Total funding: $75.5m
Company benefits
- Dental and vision for both employees and their families
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Pasadena, CA
Leadership
Damon Reeve
(Board Director)Previously Board Director at Snowplow Analytics for 3 years and CEO of Authenticated Digital for 4 years. Currently acts as CEO for Ozone.
Scott Switzer
(Advisor)Previously Limited Partner at FirstMark Capital for 8 years and Advisor at Flybridge Capital Partners for 4 years. Acts as CTO for Ozone.
John Gentry
(CEO, not founder)Previously acted as President of Spot Runner, developer of the Malibu Media Platform, an online media exchange that simplifies the buying and selling of television media. Experience as Chief Revenue Officer of Green Dot, the pioneer and market leader in the prepaid debit card industry.
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