Consulting Solution Engineer Manager, Zoom
Contact Center
$167.3-366.1k
Work platform for human connection
Be an early applicant
Work platform for human connection
1001+ employees
Be an early applicant
$167.3-366.1k
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- Zoom seeks to expand its global Contact Center Solution Engineering team
- Are you passionate about collaborating with customers and fostering successful teams
- Do you have expertise in the Contact Center industry
- Are you enthusiastic about exploring technology that enhances customer experiences
- If so, consider joining Zoom
- Contact Center Consulting Solution Engineers specialize in Zoom's Contact Center capabilities and lead the technical aspects of CX sales cycles alongside sales partners
- Help elevate customers' contact centers while contributing to the growth of Zoom’s next billion-dollar venture
- 10+ years experience in Solution Engineering within Customer Experience (CX), CCaaS, or cloud delivered communications technologies
- 4+ years leading a technical pre-sales organization
- Engage, retain, and develop high-performing teams with experience in large Enterprise and Strategic level business
- Work alongside teams to drive customer business outcomes and address complex solution requirements
- Understand multi-vendor solution architectures, both on-premises and cloud
- Present and communicate effectively with customers, decision makers, and internal teams including management, sales representatives, and product teams
- Discuss business objectives, outcomes, TCO, and ROI with customers
What the job involves
- Zoom is hiring a Solution Engineering Manager for the Contact Center team with expertise in CCaaS to develop and expand the Americas Enterprise teams
- Responsibilities include managing Consulting Solutions Engineers, fostering collaboration, and driving continuous improvement
- Tasks involve recruiting, onboarding, and ensuring effective sales execution while maintaining team culture
- Collaborate with Contact Center Sales Leaders to support planning, coverage models, and business strategies
- Partner with Enterprise SE leaders to create and execute a specialist SE strategy
- The role focuses on designing, implementing, and optimizing technical solutions to address business challenges and improve operational performance
- Leading joint technical business planning, enablement, and technical strategy sessions with Zoom’s strategic partners
- Aligning closely with Zoom’s Product teams to focus on key integrations that scale the Zoom CX solution with new customers, prospects, and partners. Driving technical evangelism across CX Engineers, distinguished architects, strategic partners, Zoom Marketplace, and Sales teams to support alliances and integrations
- Presenting and demonstrating Zoom’s CX solutions to showcase the power of the platform and strategic integrations that drive better customer experiences
- Blending high-level technical expertise with strategic business acumen to accelerate and grow Zoom’s CX offerings
- Serving as a trusted advisor for Zoom’s CX solutions
Application process
- Anticipated Position Close Date:03/06/26
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
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