Senior Product Manager, Policy Expert
Product Development and Underwriting
2+ days a week in office
Digital home & car insurance provider
Be an early applicant
Digital home & car insurance provider
201-500 employees
Be an early applicant
2+ days a week in office
201-500 employees
Company mission
Policy Expert's mission is to be the most successful insurance provider that people want to stay with for life. This will be achieved by creating proprietary technology that allows us to offer honest, transparent and easy to understand products.
Role
Who you are
- A minimum of 5 years’ experience, preferably in personal lines product development or underwriting experience
- Understanding of Consumer Duty and other regulatory requirements
- ACII or working towards
- Effective communicator, both oral and written
- An eye for detail, and a strong completer/finisher
Desirable
- Understanding of personal lines markets, customer and risk trends, and products
What the job involves
- Undertake product reviews, including market trend analysis, product benchmarking, and customer feedback analysis per product
- Manage the development and maintenance of our product suite (home, car and pet insurance, plus ancillary products), including proposing and costing changes
- Responsibility or our product document suite (policy wordings, IPIDs, schedules, certificates and endorsements) to ensure they remain relevant, accurate and clear. Carry out wording reviews and run policy wording forum with Claims, Operations and Compliance departments, adhering to our POG process
- Create and carry out a process for customer understanding testing
- Support the Product Governance Manager with governance reviews, customer outcome tracking, value measure tracking and Fair Value Assessments
- Take a lead in the product change process, supported by the Head of Product Management, including product/proposition development and the design and implementation of new products
- Input into and support the company’s product, proposition and retail strategies, and provide product/underwriting specific advice and guidance as required
- Become product and underwriting subject matter expert, be the project lead for product and underwriting developments across the organisation, and provide sign off for customer communications
- Work with rating agencies (Defaqto, MoneyFacts, Fairer Finance) to understand market trends and improve product positioning
- Work with the Plain English Campaign and Plain Numbers to ensure our communications are clear and simple
- Provide briefing notes and training material to the business on product launches and changes
- Identify and monitor trends in claims handling and customer service interactions and provide feedback and recommendations to the wider team. This is a new role reporting to the Head of Product Design and Management. The team includes a Product Manager and Product Governance Manager who you will work with closely
Salary benchmarks
Our take
Policy Expert is a trusted insurance provider, serving more than 1 million home and car insurance customers across the UK since its launch in 2011. Policy Expert was the first insurer to be designed for aggregator sites, allowing it to capitalise on the growth of price comparison sites like Compare the Market and GoCompare.
It is a part of QMetric Group, which set out to redesign what an insurer should be, even before 'InsurTech' was a word. It has streamlined how people buy insurance by building its own tech and owning the process end to end. With a strong belief that competition and transparency are key to the future of any market, QMetric launched Policy Expert to meet the changing consumer trends over the past decade.
Since its founding, it has recorded significant year-on-year growth to become one of the UK’s ten biggest home insurance providers while diversifying its proposition by entering the motor market in 2019. Having been built on a disruptive and ground-breaking platform, this established company is well positioned to continue building a customer base within the UK whilst keeping up with consumer trends.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
46% female employees
24% employee growth in 12 months
Company
Employee endorsements
Intelligent people
"My colleagues have high attention to detail and explain their decisions and viewpoints very well. It's inspiring to work with teammates with high..."
Company benefits
- 🤒 Private medical cover with Aviva
- 🚅 Travel season ticket loan
- 🎉 Access to selected London O2 events and use of a Private Lounge
- 🏖️ 25 days holiday (excl. bank holidays)
- 🏠 50/50 hybrid working - we trust you to do your best work whether it's in the office or at home
- 💻 One off work from home equipment fund
- 💅🏻 Each year you are with us you can get an extra wellness day!
- 🥳 Social events through the year - monthly themed in office events celebrating festive holidays!
- 🦷 Private dental cover with Bupa
Company HQ
City of London, London, UK
Articles
Leadership
Adam Powell
(Co-founder & COO)COO at Policy Expert since 2010, prior to which he was the Head of New Markets at Simply Business.
People progressing
Paul started with us as a Business Analyst back in 2019 and has been fundamental in our growth and now Policy Experts Head of Delivery.
Ezgi joined us back in 2019 in the Business Analysis team. She has excelled in her work and really contributed to building out the function. In 2023 she was promoted to Head of Business Analysis.
Diversity, Equity & Inclusion at Policy Expert
- We’re committed to creating a culture of inclusivity where every employee feels welcome, and different perspectives are valued and encouraged. We respect and value people's differences. In fact, we welcome it, as this brings a wider range of ideas, opinions and experience.
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