Technical Product Support Specialist, Movable Ink

Client Solutions

£44-50k

Can include additional on-target commission pay/bonus

SQL

AWS

CSS

HTML

JavaScript

Python

Django

Kibana

Jenkins

Grafana

Mid and Senior level

London

Sunday to Thursday schedule

Marketing content contextualisation platform

Job no longer available

Marketing content contextualisation platform

501-1000 employees

B2BEnterpriseMarketingSaaS

Job no longer available

£44-50k

Can include additional on-target commission pay/bonus

SQL

AWS

CSS

HTML

JavaScript

Python

Django

Kibana

Jenkins

Grafana

Mid and Senior level

London

Sunday to Thursday schedule

501-1000 employees

B2BEnterpriseMarketingSaaS

Company mission

To help marketers amplify their voice and delight their customers.

Job

Company

Role

Who you are

Demonstrated ability to solve technical problems
Desire to educate others in Movable Ink’s Products and technical knowledge to reduce repeat support requests
Basic experience with support tools such as Django, Kibana, Jenkins, Google Cloud Platform, Grafana, and AWS Cloud Watch or similar
Solid knowledge of web technologies/tools (Web Services, API’s, HTML/CSS, relational data, etc.)
Experience with at least one of the languages that underpin the modern web (JavaScript, Python etc.)
Solid knowledge of databases including SQL
Solid understanding of browser debugging (XMLHttpRequests, analyzing page source, HAR captures, iFrame behavior, Meta tags, performance testing, etc)
Solid understanding of cloud hosting platforms
General knowledge of email marketing and ESP space

What the job involves

As a Technical Product Support Specialist, Client Solutions you will be challenged with investigating and resolving complex customer issues escalated by our clients, Client Experience and Solutions teams
Additionally you will have the opportunity to be innovative and forward-thinking, creating documentation, streamlining processes, and building internal tools and features to address common customer issues and gaps in product functionality. In effect you’ll be solving difficult problems upstream to improve both product quality, as well as the overall customer experience
This role would suit a UK-based Tech Support Specialist who can work a Sunday to Thursday schedule
Become a technical expert in Movable Ink’s Products and custom solutions
Take ownership of client and internal support requests from initial contact to resolution including troubleshooting, determining root cause, and ensuring that the initiator understands the resolution
Provide customer feedback to our Product and Engineering teams
Write documentation, knowledge base articles, and tutorials to improve the customer experience of Movable Ink’s products and services

Salary benchmarks

Our take

Moveable has been at the forefront of personalised marketing since 2010. It pioneered the technology behind contextual email marketing, helping brands show content that actually mattered to each customer in real time. From its early days, the company has focused on making every customer interaction smarter and more engaging.

Over the years, Movable Ink has grown beyond email., embracing AI and automation to take personalization to the next level. Its products, including Studio and the Da Vinci AI orchestration engine, let brands create experiences that scale while still feeling personal. And with its Autonomous Marketing capabilities, the company is helping marketers work smarter, while gaining deeper insights and driving measurable results across every touchpoint.

In 2025, Movable Ink announced it would be acquired by STG, a US-based private equity firm. This move is a vote of confidence in the company's vision and mission, giving it the backing to expand its AI-driven platform even further.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

46% female employees

-9% employee growth in 12 months

Glassdoor (3.5)

Company

Funding (last 2 of 4 rounds)

Apr 2022

$55m

SERIES D

Aug 2020

$30m

SERIES C

Total funding: $97.3m

Company benefits

Generous PTO
Global Mental Health and Well-Being Benefits
Flexible Work Opportunities
Comprehensive Health Benefits
Employee Resource Groups
Parental Leave and Support
Volunteer Opportunities
Social Events and Activities

Company HQ

Theater District, New York, NY

Leadership

Vivek Sharma

(Co-Founder & CEO)

Began their career as a Software Engineer at Cisco Systems and Blue Martini Software. Vivek then went on to found MetroSpark where he served as the CEO for 3 years before co-founding Movable Ink in 2010.

Michael Nutt

(Co-Founder & CTO)

Prior to co-founding Movable Ink, Michael was a Senior Software Developer at Gilt Groupe and Lime Wire.

Share this job

View 15 more jobs at Movable Ink