Technical Program Manager, Spruce

• Experience: 3–7+ years managing software programs or enterprise implementations, ideally in identity, credentialing, authentication, or security domains
• Technical Fluency: Comfort with APIs, system diagrams, and data flows; ability to engage meaningfully with engineers and architects
• Government Familiarity: Understanding of public-sector procurement, compliance, operations, and security considerations (FedRAMP, NIST, ISO, etc.) is highly valued
• Execution Excellence: Proven record of keeping complex initiatives on track across multiple teams and vendors
• Strategic Acumen: Skilled at linking technical deliverables to policy objectives and mission impact for executive audiences
• Collaboration & Communication: Exceptional written and verbal skills across technical, operational, and executive forums

Desirable

• Program Ownership: Lead multi-workstream identity/credentialing initiatives from planning through launch, ensuring schedules, budgets, and success metrics are met
• Stakeholder Alignment: Build trusted relationships with agency executives and senior decision-makers; map technical delivery to policy and mission requirements
• Delivery Leadership: Partner with product owners, architects, and engineers to turn strategic goals into sprint plans, stories, and acceptance criteria
• Process & Governance: Establish clear communication cadences, risk logs, and change-management practices appropriate for government environments
• Customer Engagement: Facilitate workshops, roadmap reviews, and executive briefings; capture feedback to inform product evolution and standards adoption
• Risk & Issue Management: Surface obstacles early, coordinate mitigation plans, and keep leadership informed of trade-offs and dependencies
• Continuous Improvement: Collect metrics, drive retrospectives, and adapt process to maximize velocity, quality, and customer satisfaction
• Advocate for Privacy & Standards: Champion interoperability, open standards, and user-centric principles in every delivery decision
• Spruce is seeking a Technical Program Manager (TPM) to orchestrate delivery of identity and credentialing software solutions for our government partners. You will operate at three altitudes:
• Strategic: Engaging agency executives, policy leaders, and C-suite stakeholders to align deployments with mission outcomes and long-term digital-transformation goals
• Tactical: Translating strategy into roadmaps, epics, and sprint goals for product managers, software engineers, and implementation teams
• Multimodal: Managing across multiple engagements and customers with different needs, stakeholders, priorities and roadmaps and finding efficiencies between them
• Your mandate: remove friction, clarify priorities, and drive execution so that Spruce and our customers can confidently deliver identity solutions that are secure, interoperable, and citizen-centric