Software Operations Specialist, Nuro

• 1–3 years of experience in QA, software testing, operations, content review, or a closely related field
• Demonstrated ability to apply rubrics or evaluation criteria consistently across high volumes of work
• High attention to detail and strong problem-solving ability — you catch things others miss and document them precisely
• Excellent written and verbal communication — defect notes are specific, clear, and actionable
• Comfortable learning new tools and working across technical systems
• Able to manage multiple tasks independently in a fast-paced, remote async environment
• Reliable and consistent — this role requires showing up to a regular cadence without prompting

Desirable

• We are looking for a meticulous Software Operations Specialist to support quality control, tool testing, and workflow improvement for the internal software systems used in robotics and autonomy development
• This is a hands-on, execution-focused role — you will review software outputs, test internal tools, reproduce issues, and document findings that help improve system reliability and team efficiency
• You do not set quality standards or own product decisions. You apply defined criteria consistently, document what you find accurately, and escalate when something is outside your scope. Precision, reproducibility, and consistency matter more than speed
• Quality Review of Data Annotation:
• Review annotated datasets and labeling outputs for quality and consistency across robotics and autonomy workflows
• Apply defined QC criteria and rubrics to evaluate outputs as pass, fail, or needs review
• Document specific defect types per task — incorrect output, regression, edge-case failure, data inconsistency, tool behavior deviation
• Maintain a clean review log for every item assessed — no undocumented assessments
• Tool Testing & Bug Reproduction:
• Test internal tools across standard workflows and exception scenarios as directed by the Operations Lead
• Reproduce reported bugs reliably and validate fixes with clear supporting documentation — steps, inputs, expected vs. actual behavior
• Confirm test parameters and scope before each cycle and flag discrepancies
• Track test coverage across tools, workflows, and edge cases
• Reporting:
• Submit completed QC and testing logs on the agreed cadence
• Flag urgent or high-severity defects same-day — do not wait for the regular report
• Write clear, specific defect notes — exact descriptions of what failed, reproduction steps, and impact, not vague feedback
• Escalation & Process Improvement:
• Escalate any case where the rubric or test plan is ambiguous or does not cover the scenario — do not guess
• Flag patterns you notice across multiple items — recurring defects, systemic issues, documentation gaps
• Help improve QC processes, testing methods, and internal documentation through structured feedback to the Operations Lead
• Collaborate with operations and engineering teams to communicate findings and support prioritization — all formal feedback routes through the Operations Lead