Operations Analyst, Two Chairs
$111.2-150.4k
+ Equity. New hires can reasonably expect an offer between $111,180 and $130,800
More information about location
In-house therapy, tailored to you
Open for applications
In-house therapy, tailored to you
501-1000 employees
Open for applications
$111.2-150.4k
+ Equity. New hires can reasonably expect an offer between $111,180 and $130,800
More information about location
501-1000 employees
Company mission
To make mental healthcare more personal, customized, and effective.
Role
Who you are
- Proven analytics experience, forecasting, SQL, Looker, and analytics experience ideal but not required
- Strong problem-solving skills and attention to detail to validate data accuracy
- Investigative instinct to understand the why behind data trends
- Ability to work independently and collaboratively in a fast-paced environment
- Ability to distill complex topics into business insights for leadership
- Curiosity, self-motivation, and interest in an accelerated learning curve
- Strong time management skills and can manage competing demands
What the job involves
- The Operations Analyst will support the Operations, Clinical Talent Acquisition, and Clinical Operations teams.
- This individual will be responsible for providing key stakeholders (including, Data, Finance, and Business Development) with talent acquisition data, analysis, forecasting, model builds and enhancement, business insights, and general reporting needs.
- This role will work closely with our talent acquisition data reporting as well as client partnership success and then will move on to other areas of focus within Operations
- You'll be responsible for: Developing improved Ops Reporting (including forecasting, KPI reporting, and understanding historical trends), building various supply and demand models managing the data infrastructure with the data team, and managing cross-functional reporting
- Reporting & Data Visualization (50%):
- Partner with the data team to scope, design, and build a comprehensive data and reporting ecosystem across Looker, Greenhouse, TalentWall, and Google Sheets in partnership with the data team
- Improve and build additional dashboards and reporting to monitor and analyze KPIs
- Develop and maintain forecasting models to predict start volume and hiring velocity that inform broader business decisions
- Partner with cross-functional teams on data and reporting
- Data Management (25%):
- Collaborate with the data team to develop and manage ongoing data hygiene processes and practices to ensure data accuracy and compliance
- Conduct regular audits of dashboards and reporting to ensure accuracy
- Partner with TA Operations to ensure CTA adherence to processes and data management; identify and resolve challenges or discrepancies that compromise data hygiene
- Stakeholder Engagement & Partnership (25%):
- Communicate data cross-functionally, including historical performance trends and forecasted future volume to inform business strategy
- Contribute to the annual planning process by providing insights and fulfilling data requests related to annual hiring volume forecasts, historical performance trends, and recruiter hiring plans
- Generate ad hoc reports and dashboards for key stakeholders
- Identify bottlenecks using data and partnering with to propose solutions to optimize the end-to-end recruitment lifecycle
- Where you’ll make an impact in the first 90 days:
- Develop a deep understanding of Two Chairs processes and build key reporting dashboards for top metrics
- Improve forecasting model based on historical performance to actuals
- Develop dashboards to understand key trends in Talent Acquisition and Client Success
- Where you’ll make an impact in the first year:
- Developed a suite of dashboards to diagnose changes in recruiting performance
- Support 2025 planning for recruiting targets and client partnerships
- Develop additional analytical expertise outside of Talent Acquisition
Our take
Two Chairs is a digital therapy platform that matches clients with therapists based on their medical history, preferences and goals. Unlike many digital-only tools, the company operates a network of physical clinics in the San Francisco Bay Area where patients can receive in-person consultations.
It's part of a growing generation of mental health startups that are seeking to disrupt a costly and highly fragmented sector of the healthcare industry. Two Chairs is focusing on matching as a key differentiator, as it believes finding a good match is the best leading indicator of success in therapy.
A core challenge for Two Chairs will be growing its brick-and-mortar footprint. Growing a network of physical clinics will be capital-intensive and not as scalable as digital alternatives (the company faces competition from the likes of Basis, Wisdo, Aura, and more). But the company has enjoyed considerable success in funding rounds, and its 2024 investment will be used to hire more therapists, expand into new territories, and finesse its technology.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
71% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$50m
SERIES C
Aug 2019
$21m
SERIES B
Total funding: $78m
Company benefits
- Comprehensive medical, vision, and dental for you and your family
- 401(k) plan
- Long Term Disability
- Basic Life Insurance
- Flexible Spending Accounts, including a $500 company contribution each year for your health
- Commuter Benefits
- Ample PTO, including a week long company winter holiday closure
- Paid parental leave
Company HQ
Financial District, San Francisco, CA
Leadership
Alex Katz
(CEO & Founder)Having spent 2 years at McKinsey, they worked for Palantir for a further 2 years. They left their Enterprise Lead role in April 2016 to found Two Chairs 2 months later.
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