Account Manager, Quantum Metric
West
$75-100k
+ $30k-40k variable
More information about location
Continuous product design platform
Open for applications
Continuous product design platform
201-500 employees
Open for applications
$75-100k
+ $30k-40k variable
More information about location
201-500 employees
Company mission
To improve how organizations use their data to understand their customers and build customer-defined digital products faster.
Role
Who you are
- Bachelor's degree in a related field of study
- Strong project management skills, organizational skills and high attention to detail
- Strong verbal, written and presentation skills
- 5+ years of experience in managing enterprise customer relationships
- As Travel Restrictions Lift: Ability to travel 30-40% of the time, approximately twice per month, for client and company commitments
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Proven track record of meeting and exceeding individual retention and expansion goals
What the job involves
- We are looking for an Account Manager to join our growing Customer Success team and provide our customers with a seamless experience from onboarding through renewal and expansion
- You will be working closely with other members of the Customer Success team to support your book of business and work cross functionally with other teams like Sales and Marketing to grow your customer base
- As an Account Manager, you are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization
- Strategic lead for customer engagement
- Collaborate with Sales to identify and execute on expansion opportunities
- Manage and forecast customer renewal and expansion goals
- Create and execute customer account plans in collaboration with the rest of the customer success team to ensure value realization
- Conduct regular QBRs with the client’s executive team to strategically align with their organizational goals
- Regularly update internal systems to document customer health and status and create visibility across the organization
- Identify advocacy opportunities to highlight case studies, run speaking events, or participate in webinars
- Educate customers on new use cases, features and integrations that create added value
Our take
Quantum Metric accelerates the creation of digital products by enabling businesses to build faster, more efficiently, and with greater confidence. Its continuous design platform connects companies directly with digital customer interactions, allowing them to make real-time decisions that align their products with consumer preferences. The effectiveness of Quantum Metric's approach is evident in its impressive client list, which includes US Bank, Western Union, Air Europa, and laska Airlines.
Its clientele spans diverse industries, from eCommerce to fintech. This breadth is unsurprising given the increasing online shift across most sectors, making the creation of optimal digital products more crucial than ever. With booming areas like eCommerce and neo-baking, many companies have the financial resources to invest in tools that support and strengthen their operations.
The platform's versatility across various business areas gives Quantum Metric a competitive edge over rival analytics tools from Adobe and Google, which are more limited in scope. Given this advantage and the expanding digital landscape, Quantum Metrics is well-positioned for continued significant success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"At Quantum, the ability to learn is always available. Every employee has access to online learning resources like Udemy. And if you express interest..."
Funding (last 2 of 5 rounds)
Jan 2021
$200m
SERIES B
Sep 2018
$25m
SERIES A
Total funding: $228m
Company benefits
- Comprehensive health plan: Medical, dental, vision, and mental health with 99% of the medical base plan paid by the company
- Commitment to learning: Grow both professionally and personally with coaching, mentorship, and other learning opportunities
- Unlimited PTO: Instead of a fixed number of paid vacation days each year, employees can take the time they need
- Company equity: We’re passionate about our work and want everyone to feel ownership over what we do here
- 401(k) matching: Employees can invest in their futures with our 3% 401(k) matching program
- Flexible work: Though we’re remote first, we have dedicated offices in Denver, Colorado Springs, Chicago, London, Frankfurt, and Madrid.
- Quantum Recharge: After 3 years, employees are given a sabbatical where they can disconnect for 3 weeks
- Home office + internet stipend: We offer a one-time work from home stipend and a monthly stipend to cover internet costs
Company values
- Passion: Be driven by strong interest, enthusiasm, and dedication to what you contribute both in and outside of work
- Persistence: Have the tenacity to follow-through on projects and goals, face challenges, and look for new opportunities
- Integrity: Do the right thing, uphold honesty, and take commitments seriously, both professionally and personally
Company HQ
Northgate, Colorado Springs, CO
Articles
Leadership
Mario Ciabarra
(CEO)Began their career as a PwC Consultant before a combined 2 years at Virgin and HP. They founded DevStream, Rock Your Phone, and Intelliborn before founding Quantum Metric in January 2015.
Diversity, Equity & Inclusion at Quantum Metric
- At Quantum Metric we understand that we have a role to play in improving representation at our company and in the industry. Please see below for a few of our programs and initiatives
- There are eight Employee Resource Groups that you can join as a member or as an ally: - Minds Matter - Mosaic (AANHPI) - Pride - QM Parents - QM Women - Quantum Peak - We Are Black - Young Dragons
- Guest Speaker's Series: We've had several special guest speakers for Black History Month, Pride Month, Juneteenth and are developing a speaker series so these informative sessions will be an ongoing!
- Slack channels that foster inclusion and belonging - each employee resource group has a slack channel. There are also channels for any activity you might enjoy (travel, hiking, cycling, pets, reading, etc.).
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