Strategy & Operations Manager, Patreon
Creator Growth Program, Contract
$75.00 – $80.00 per hour;+ Equity plan
2 days a week in office
Funding platform for creatives
Be an early applicant
Funding platform for creatives
501-1000 employees
Be an early applicant
$75.00 – $80.00 per hour;+ Equity plan
2 days a week in office
501-1000 employees
Company mission
Patreon's mission is to power creators to do what they love, and get paid by the people who love what they do.
Role
Who you are
- 3–6 years of experience in strategy, operations, program management, or similar cross-functional roles
- Demonstrated strategic thinking: ability to connect data, insights, and business goals into actionable plans
- Proven operational excellence: highly organized, systems-driven, and skilled at managing multiple projects simultaneously
- Strong analytical skills; able to interpret performance data and translate into strategy
- Excellent communication skills — both written and verbal — with the ability to influence and align cross-functional partners
- Comfortable working under pressure and adapting in a fast-paced environment
- Creative problem-solver who balances structure with innovation
- Bonus: experience with product teams, or prior work in marketing/creator economy
What the job involves
- This role sits on the Scaled Creator team under the GTM org — focused on growing and supporting Patreon’s Small and Medium sized creators. You’ll join a diverse team of marketers, operators and program managers. You’ll report to the Head of Scaled Creators
- We’re seeking a Strategy & Operations Manager to lead the day-to-day execution and growth of a critical creator growth program at Patreon. This role is first and foremost about strategic thinking and operational excellence — ensuring that a complex, cross-functional program runs smoothly, achieves measurable outcomes, and evolves with creator needs
- You’ll manage multiple workstreams, set and track goals, and drive alignment across design, copywriting, lifecycle marketing, and product teams. You’ll also bring a creative eye to problem-solving and communications, ensuring campaigns are not only well-run but also resonate with creators
- Own the strategy and operations of a critical creator growth program, from planning and execution to measurement and optimization
- Drive cross-functional project management, aligning design, copywriting, marketing, lifecycle, and product stakeholders to deliver campaigns on time and at high quality
- Analyze program performance and develop clear reporting that informs strategy, surfaces insights, and drives data-backed decision making
- Maintain operational excellence by creating and enforcing strong systems, documentation, and processes that keep workstreams efficient and transparent
- Problem-solve and pivot quickly when challenges arise, bringing structured thinking and creative solutions to drive engagement and behavior change
- Support marketing and lifecycle efforts through light copywriting and editorializing when needed, ensuring creator-facing content is polished and effective
- Collaborate with product partners to integrate feature rollouts into program strategy and share creator feedback
Our take
Creatives face two major struggles in the online space: getting eyes (or ears) on their work, and getting paid for it. Patreon was founded to solve both problems with a platform that would provide a space for creators to host and promote their work, and offer supporters a way to show their support through a regular paid subscription.
Patreon has been a leader in the content subscription space since its founding, but recently has come under pressure from newer rivals such as Substack and Ko-fi. It has maintained its position by shifting its focus from being primarily a marketplace for supporters to find creatives that interest them to being a toolbox for content creators to promote their work. While the site's creatives value this approach it remains to be seen whether Patreon will be able to return to the growth it was enjoying in previous years.
Despite the inroads made by competitors and a troubling global economic outlook making finances tougher for content creators and their supporters, Patreon is still a leader in its space, with over its over 250,000 active creators having made $3.5 billion through the platform. It is going through a period of downsizing to focus on its core business, and is continuing to hire talent to improve its product and expand its marketing efforts.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2021
$155m
SERIES F
Sep 2020
$90m
SERIES E
Total funding: $352.1m
Company benefits
- Gym membership
- Commuter stipend
- Training budget
- Work from home opportunities
- Health insurance
- Stock options
- 401k
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Conte
(CEO)Graduated from Stanford with a degree in Music. Created musical content on Youtube as Pomplamoose before founding Patreon.
Sam Yam
(CTO)Worked in analytics and engineering roles at Yahoo, Ning and Loopt. Previously founded mobile advertising company AdWhirl, which was acquired by Google.
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