Customer Onboarding Manager, HqO
$100-143k
OTE
+ Equity
Workplace experience technology
Be an early applicant
Workplace experience technology
101-200 employees
Be an early applicant
$100-143k
OTE
+ Equity
101-200 employees
Company mission
To enable owners, operators, and employers to create meaningful physical and digital connections with the people in the workplace.
Role
Who you are
- You have technical skills and have managed projects between your company, its’ customers and partners
- You are hyper-organized with the ability to manage multiple ongoing projects
- You understand how to handle and remove blockers to success and work exceptionally well cross-functionally with Sales, Customer Success, Product, Engineering and the Leadership Team
- You are a strategic, yet resilient self-starter who has a passion for engaging with people and ensuring plans are understood by the entirety of the team
- You thrive in a fast-paced, constantly evolving, growth-stage technology environment
- You are ready and willing to dig in to make sure we are delivering on our promise of a world-class customer experience
- 5+ years of relevant professional experience managing enterprise customers. SaaS Project Management and/or Commercial Real Estate experience preferred
- Strong organizational skills and must be detail oriented
- Passion for technology and for being a part of a fast-growing company
- Self-motivated and driven by successfully executing high-quality work in alignment with customer goals and Tenant Experience Best Practices
- Possess empathy and love for customers!
- Strong written and verbal communication skills
- Natural problem solver
- Possess both technical and business acumen
- Comfortable with ambiguity, uncertainty, and autonomy
- Quick learner, always looking to learn more!
- A team player. We're a typical startup. We roll up our sleeves and do what has to be done to provide the best possible experience for our customers
What the job involves
- We are looking for a Customer Onboarding Manager to join our Client Delivery team, reporting to the Director of Client Delivery
- In this role, you’ll be the most important partner to buildings and their management teams
- You measure your impact based on your customers’ successes
- Welcome all new customers assigned, conduct kickoff calls and orientation to the onboarding program
- Create and execute an onboarding plan for customers, inclusive of setting getting their information in the system and a plan for them to go live as soon as possible
- Own and drive the process of getting a customer from purchase to launch, working closely with your customers daily, delivering value, being consultative, helping them achieve their goals and ensuring they have a good experience
- Partner closely with our Account Managers to solidify and execute client deployment strategy based on customer goals and KPIs
- Set expectations for turnaround times and maintain light “project plan” for customer
- Maintain a current, in-depth knowledge of the functions and special features of HqO and be be able to effectively transfer this knowledge to a wide range of users
- Identify and work through technical/non technical roadblocks preventing customers from meeting project requirements, Proactively remove blockers to success
- Project manage the app build process
- Administer product training to customer stakeholders; proactively provide additional training when areas of opportunity are identified
- Implement creative and innovative solutions to problems
Our take
HqO is a real estate tech company that helps commercial property teams and employers trim operating costs and boost employee satisfaction. Its suite of tools brings together digital, physical, and personal amenities and services in a single branded space - managing things like room bookings and door access, as well as events.
It’s a fairly unique proposition, which importantly enables businesses to know precisely what cuts to make, and where. The premise has taken off, with the company landing over half of the Fortune 100 as clients, including JPMorgan, Dell and JLL.
HqO has also executed a number of acquisitions that indicate it’s looking to make its tools more data-rich. This is a smart strategy, as more businesses invest in employee experience as a way of attracting and retaining top talent. So there should be plenty of demand for HqO’s data-rich, comprehensive toolset to get them there.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-25% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2023
$50m
SERIES D
Apr 2021
$60m
SERIES C
Total funding: $156.8m
Company benefits
- Unlimited PTO
- 401K
- Health PPO
- Flexible Workplace Policy
- Vision & Dental Coverage
- Commuter Benefits
- Free Library & Education Courses
Company HQ
Downtown Crossing, Boston, MA
Leadership
Chase Garbarino
(Co-Founder & CEO)Previously co-founded online publication CampusWord, then media company American Inno where they were CEO for nearly 7 years. Is also a board member for Technology Underwriting Greater Good (TUGG).
Cregory Gomer
(Co-Founder)Co-founded American Inno, and subsequently worked as an advisor at Flybridge Capital Partners. Is also an advisor at Techstars and Babson College.
Jared Stenquist
(Co-Founder)Originally a firefighter, who pivoted to found CampusLIVE, Breaktime Media, and then VentureApp.
Kevin McCarthy
(Co-Founder)Previously the co-founder and CTO of CampusWord, Streetwise Media, and then VentureApp.
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