Analytics Engineer, Dialpad
CA$106.3-134.3k
AI-powered cloud communications platform
Be an early applicant
AI-powered cloud communications platform
1001+ employees
Be an early applicant
CA$106.3-134.3k
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- Bachelor's or Master’s degree in Computer Science, Software Engineering, or related fields
- 1 - 3 years of working experience with software engineering or data engineering projects
- 1 - 3 years of experience with Python, working with GCP, including storage, BigQuery, Compute, Kubernetes, or similar
- 1 - 3 years of experience with SQL, able to optimize complex SQL queries and build data pipelines
- Experience with BI tools such as Tableau
- Experience analyzing the performance of conversational AI systems (e.g., voice bots, chatbots) and collaborating with cross-functional teams (AI, Product) on data-driven improvements
- Experience working with popular LLM frameworks
- Strong problem-solving and analytical abilities, with the capacity to handle complex technical and analytical problems
- Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply
What the job involves
- As an analytics engineer, you’ll be an integral part of our data analysis and QA team, providing essential data support for our cutting-edge Agentic AI initiatives, specifically with ASR and NLP teams
- A key focus will be on leveraging data analysis to identify and drive optimization of the conversational flows and underlying data infrastructure for agentic voice and chat solutions
- You will actively seek opportunities to improve the team’s productivity and workflow through automation and process optimization, including implementing automated QA for our agentic systems
- This position reports to the manager of the Data Analysis and QA team and has the opportunity to be based in our Vancouver, Canada Office
- You will work closely with other Agentic AI teams to test and evaluate our Agentic voice and chat solutions
- You will design and implement data logging and monitoring strategies to capture key analytical insights
- You will utilize data analysis to identify areas for optimization in the voice bot's conversational flows and data pipeline
- You will build and maintain data pipelines on Vertex AI pipelines
- You will work closely with the AI Platform team to build tooling for data science projects
- You will implement automation and processes to improve our workflow
- You will create and maintain dashboards (Tableau) and data pipelines (Dataform) that help drive product and business decisions
- You will contribute to our continuous efforts to enforce data privacy and compliance
- You will collaborate with cross-functional teams, including AI, engineering, and product teams
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has been heavily invested in the continued R&D of AI technologies, delivering numerous industry-first features. Dialpad has also expanded globally, opening offices in Europe and Asia and extending its global footprint via additional investments internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
Company HQ
San Ramon, CA
Leadership
Craig Walker
(Founder & CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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