Customer Success Manager, Qumulo

• Excellent written and verbal communication skills
• Strong problem solving skills with a can do attitude
• Strong project management and organizational skills
• Detail oriented and able to multitask and prioritize
• Ability to escalate issues appropriately
• Experience in customer facing/support roles
• Two years of experience minimum
• Experience in working in an open, collaborative environment, using tools such as Slack or Teams
• Experience in managing the success of up to 75 accounts

Desirable

• Customers are the lifeblood of our company and Qumulo is looking for strategic, customer focused and results-driven Customer Success Managers (CSM)
• CSMs will onboard, coordinate installation, engage, retain and enable our customers to curate their data at exabyte scale
• The CSM is ultimately responsible for the complete lifecycle of a portfolio of Qumulo customers and nurturing those relationships to ensure their continued success
• Own the ultimate success of Qumulo customers including customer onboarding, installation, retention and renewal. This role will ensure that customers derive maximum value from their investments in Qumulo and are wildly successful with their product
• Drive seamless onboarding processes and coordinate with OEM & Channel partners, account teams and customers to ensure successful deployments and expansions
• Work cross-functionally with our sales, product, operations and engineering teams to proactively manage each customer’s successful deployment and on-going usage of Qumulo products
• Prioritize and drive resolution for customer issues and escalate as needed
• Attend and present data driven quarterly business reviews to our customers
• Provide feedback to engineering and product teams on product feature requests and areas of improvements
• Keep customers informed of product improvements that are beneficial to the customer’s workflows