Sales Enablement & Operations Manager, eBay

• You will have a strong focus on crafting a culture of learning excellence, from subject matter expert training to documentation and end-to-end training delivery
• Proven experience in sales enablement, learning & development, or sales operations within a technology sales environment
• Experience designing and administering a learning management system
• Experience building and leading trainings for global revenue driving teams
• Build positive relationships across various teams within eBay and enjoy collaboration
• Highly results oriented and driven
• Process oriented with strong attention to detail
• Strong communication and presentation skills
• Demonstrated ability to work independently and with little direction
• History of program or project management including scoping, timeline management, documenting use cases, process flows/swim lane diagrams, requirements, organizational change, etc

Desirable

• The Sales Enablement & Operations Manager will be responsible for driving content and training strategy and own the administration of our global learning management system (Brainshark)
• You will take a data-driven approach to enablement to drive sales team knowledge, productivity, and success, tying closely to organizational KPIs
• You will be building a streamlined and scalable enablement operation, working cross-functionally to deliver on key objectives
• The role will partner closely with our Global Seller Development sub-teams, analytics, the Salesforce technology, product, and category teams
• Manage user access, groups, enrollments, permissions, and content across global teams
• Build and maintain courses, curriculums, learning paths, and coaching activities in Brainshark
• Implement archive rules, expiration warnings, and automated notifications to content
• Serve as the go-to expert on Brainshark platform capabilities and usage
• Manage content development process, from intake and scoping through execution and launch, including updated and new content creation
• Own the quarterly content review process; coordinate notifications, gather feedback, and track updates
• Maintain content quality, branding, and consistency across all training modules while meeting the needs of different sales roles and regional requirements
• Provide instructional design support through content frameworks, templates, and feedback to help Subject Matter Experts (SME) design training that incorporates adult learning principles and best practices for effective learning
• Act as a central point of coordination between SMEs and Sales Ops & Enablement
• Own a global training calendar, scheduling and coordinating live and virtual training sessions for the global team
• Collaborate with internal stakeholders through internal communications and change management
• Create and share reports and dashboards on training completion, engagement, and adoption