Local Customer Success & Onboarding Manager, Zocdoc
$80.5-133k
Certain positions are also eligible for variable pay and/or equity
2+ days a week in office (Soho, NY)
API connecting patients to doctors
Be an early applicant
API connecting patients to doctors
1001+ employees
Be an early applicant
$80.5-133k
Certain positions are also eligible for variable pay and/or equity
2+ days a week in office (Soho, NY)
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- The kind of person who builds a culture of high performance and impact by establishing trust with their teams
- Able to work in a fast paced, high pressure environment, while driving results and getting things done
- The kind of leader who loves to roll your sleeves up, lead by example, and stay close to the work
- A relationship builder, who’s passionate about the healthcare industry and Zocdoc’s role in making it better for the patient
- An unrelenting desire to build more equitable, inclusive, and diverse workplaces. You view this role as an opportunity to create positive change
- A meaningful (2+ years) of sales leadership experience
- Demonstrated experience building strong teams that perform, and tout an inclusive, supportive, and collaborative culture
- Proven track record of working broadly across an organization, working with multiple stakeholders across all tenure buckets (executive to individual contributor)
- Strong business acumen, and an appreciation for reporting and data fidelity
- Experience working autonomously
- A passion for healthcare and health systems, and a deep understanding of its complexity
- Excellent communication skills, both written and verbal
What the job involves
- Zocdoc’s most important asset is our people
- As a Manager of the Customer Success & Onboarding team you will be responsible for managing a highly motivated sales team to drive results that grow revenue for Zocdoc
- You will lead, hire, train, and retain top talent, while creating and fostering a culture that empowers the team to hit targets
- You will be responsible for driving not just the results of their team, but also the culture in a way that is best for Zocdoc patients, providers, and employees
- Managing a bench of individual contributors within our Customer Success & Onboarding team
- Leading, motivating, and coaching the team to achieve implementation and sales goals through targeted sales skills development and strategic guidance
- Building a diverse and inclusive talent pipeline and leadership bench
- Communicating actively and often with tailored messaging so that all of our stakeholders are in the loop, and our sales team is motivated and focused to facilitate a strong customer journey and hit targets
- Innovating on existing process and presentation, including developing new scripting, building new sales content, and partnering with cross functional teams
- Strategizing and prioritizing. There’s no shortage of ideas - but time isn’t infinite. You’ll lean on data and your knowledge of our organization to make sure you’re smartly deciding what needs to happen now, and what can wait until later
- Working closely with Sales Leadership and our Sales Operations team to build out reporting, forecasts, and roadmaps
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Going forward, Zocdoc will continue to invest in its platform to optimize its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $374m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company HQ
SoHo, New York, NY
Leadership
Oliver Kharra
(CEO & Co-Founder)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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