Renewals Manager, mParticle
EMEA
£84-96k
+ 25% target variable and equity
Customer data platform for multi-channel consumer brands
Job no longer available
Customer data platform for multi-channel consumer brands
201-500 employees
Job no longer available
£84-96k
+ 25% target variable and equity
201-500 employees
Company mission
To empower businesses to deliver personalized and engaging experiences to their customers across all screens and devices.
Role
Who you are
- 3+ years of experience in Renewal Management or Customer Success with a focus on building or improving renewals functions
- Demonstrated ability to negotiate contracts, illustrate customer ROI and maintain high retention rates for a SasS technology
- Comfortable negotiating complex products and multi-component contracts
- Has a good understanding of SaaS and Professional Services engagements with global customers and team members (Enterprise a plus)
- Ability to execute on pivotal initiatives, ie: implementing new processes and initiatives in a well-planned, well-documented and organized manner
- Experience working with Salesforce required, experience working with Customer Success Software (Totango, Catalyst.io) a plus
- Based in London
- Industry experience is desired, with familiarity in mobile, data-driven marketing and SaaS solutions for marketing
- Ability to set and execute on priorities within a fun and fast-paced environment
- Excellent collaborator, with the ability to engage across multiple teams to drive an outcome
- Aptitude for building and change management, setting new standards, processes and workflows
- Desire to be a key player within a strong team focused on exceeding client expectations
What the job involves
- We are seeking a London based International Renewals Manager who can provide strategic consultation and expertise to our Customer Success organization by owning mParticle’s customer renewal program
- As a Renewal Manager, you will play a meaningful role in building and managing the renewals processes across mParticle’s International Customer Success organization
- Your mission is to maintain regional renewal forecasts, identify and communicate retention risks, and be responsible for the continued optimization of the Customer Success team operations that drive an outstanding customer renewal experience
- You will help develop and define the playbook for escalated renewals, working closely with the Customer Success team to meet and exceed our customer retention goals each quarter
- Own mParticle's International renewal forecasting output, maintaining an accurate and repeatable forecast at both the global and regional levels
- Optimize renewals processes to improve revenue retention, surface risk early and implement strategies to mitigate this risk
- Conduct and provide analysis of customer renewal key performance indicators (critical metrics), with a mission of growing customer renewal rate and timely renewals
- Support Customer Success Managers in driving renewal negotiations across our customer base to ensure quarterly and yearly renewal numbers are met or exceeded
- Represent mParticle during a pivotal period in the customer lifecycle; understand and speak to mParticle’s value proposition in an increasingly competitive and crowded market
- Cultivate relationships with functional leadership across Customer Success, Sales, Operations, Finance to standardize standard methodologies and drive operational efficiency
- Actively engage with key customer contacts and internal CSMs to identify renewal dependencies, uncover potential roadblocks, and drive resolution to ensure timely commitments
- Review renewal contract terms and conditions to ensure company wide consistency
- Negotiate and fulfill renewal changes/modifications as appropriate, and streamline contract processes within SFDC in collaboration with CS Leadership, Operations, Finance and Legal
Salary benchmarks
Our take
As more customer data is created and consumed across more systems, touchpoints, and tools than ever before, it has become a universal need to connect these systems and data sources to drive personalization while respecting consumer privacy needs.
mParticle is a retail customer data platform that improves the way companies collect information on their customers. mParticle utilizes sophisticated algorithms and machine learning technology in order to help drive better customer interactions. The firm also provides a range of data analytics services, A/B testing, marketing, and data warehousing tools.
Big data analytics in retail is expected to reach a total market value in excess of $25.5 billion by 2028. To help capitalize on this, the company has sought several acquisitions, the most recent being AI startup Vidora and analytics provider Indicative.
It is also working on its product to reach larger clients. It recently launched a new toolkit that allows enterprises to gather data from across the customer lifecycle, as well as introducing Custom Access Roles to its platform. A direct sync with Snowflake also bolsters the platform's utility, with other data platforms including Google BigQuery, Amazon RedShift, and Microsoft Azure to be supported in the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Oct 2021
$150m
SERIES E
Mar 2020
$45m
SERIES D
Total funding: $303m
Company benefits
- Pawternity policy
- 401k
- Unlimited time off
- Bring your dog!
- Commuter program
- Flexible hours
- Healthy snacks
- Parental leave
- Remote first
Company HQ
Gramercy Park, New York, NY
Leadership
Michael Katz
(CEO)Previously Founder & President of interclick, before becoming CEO, and was on the Board of Directors for BrightLine and Adaptly. Current Mentor at Techstars alongside working at mParticle.
Andrew Katz
(CTO)Spent 4 years as a Software Engineer and then worked as CEO of mStyle for over 5 years. Co-founded interclick and worked at Yahoo! as VP of Engineering.
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