Senior Manager of Product Analytics, Toast
$147-235k
+ Equity
Wednesday is department day
Point of sale and management system for restaurants
Job no longer available
Point of sale and management system for restaurants
1001+ employees
Job no longer available
$147-235k
+ Equity
Wednesday is department day
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 7-10+ years of experience in Product Analytics, Data Analytics, or a related field, with a strong understanding of how analytics supports product development
- Hands-on experience with product analytics tools (Amplitude is a must) and data querying languages (e.g., SQL, Python, R)
- Proven ability to lead an organization-wide Amplitude implementation, including tool adoption, instrumentation best practices, and stakeholder training
- Deep understanding of A/B testing methodologies, event tracking, and behavioral analytics
- Strong leadership and influence skills, with experience driving alignment across Product, Engineering, and Data teams
- Excellent communication and storytelling skills, capable of distilling complex data into clear, actionable insights for stakeholders at all levels
- A self-starter mindset, excited to build something from scratch and evolve it over time
- Experience managing analysts, with a desire to build and lead a team in the future
What the job involves
- We are building our Product Analytics function from the ground up, and we are looking for a Senior Manager of Product Analytics to lead the charge
- This is a foundational role, where you will be responsible for assessing the current analytics landscape, identifying gaps, and implementing the right tools, frameworks, and best practices to empower data-driven decision-making across our product teams
- A key focus of this role will be leading the consolidation of multiple analytics solutions while driving the implementation and adoption of Amplitude across our distributed organization
- You will be responsible for ensuring seamless integration, defining best practices for event instrumentation, and fostering a strong data culture around Amplitude
- This includes training Product Managers and other stakeholders on how to measure customer outcomes effectively and use data to drive strategic product decisions at scale
- You will work closely with Product, Engineering, and cross-functional stakeholders to drive analytics strategy, enabling teams to measure impact, understand user behavior, and optimize product experiences
- As the function matures, you will build and scale a high-performing Product Analytics team to support the company’s growth
- The Senior Manager of Product Analytics role sits within the Product Operations team at Toast
- The Product Operations team is on a mission to empower our Product teams to build great products efficiently, effectively, and at scale
- We remove obstacles, foster alignment, and help teams focus on what matters most—solving real problems for our customers
- Operating at the intersection of Product, UX, Engineering, Marketing, and Customer Success, we ensure that teams are equipped with the right processes, strategies, and insights to drive meaningful impact
- Define and implement the Product Analytics strategy, aligning with Product and Engineering leadership to ensure teams have the right data and insights to make informed decisions
- Assess the current analytics infrastructure, identifying gaps and opportunities to implement scalable tooling, dashboards, and data frameworks
- Lead the implementation and organization-wide adoption of Amplitude, ensuring seamless integration and proper event tracking across all product lines
- Develop standards and best practices for Amplitude instrumentation, experimentation, and reporting to maximize its impact
- Partner with Product teams to architect their event tracking , develop measurement strategies, and create dashboards to track product success using Amplitude
- Own and drive the analytics roadmap, prioritizing initiatives that enhance product insights and decision-making
- Work cross-functionally with Engineering, Business Intelligence, and Data Platform teams to ensure a unified approach to analytics
- Educate and evangelize data-driven decision-making, ensuring Product Managers and stakeholders have the skills and tools they need to self-serve analytics within Amplitude
- Lay the foundation for team growth, with the opportunity to hire and lead a team of product analysts as the function scales
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fenway–Kenmore, Boston, MA
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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