Data Specialist, AlayaCare

Salary not provided

+ Equity

SQL

Python

Zendesk

JIRA

Slack

Junior and Mid level

Toronto

2 days a week in office

Cloud-based home health care software

Be an early applicant

Cloud-based home health care software

501-1000 employees

HealthcareB2BArtificial IntelligenceSaaSCloud ComputingMedTech

Be an early applicant

Salary not provided

+ Equity

SQL

Python

Zendesk

JIRA

Slack

Junior and Mid level

Toronto

2 days a week in office

501-1000 employees

HealthcareB2BArtificial IntelligenceSaaSCloud ComputingMedTech

Company mission

To empower care providers to achieve better health outcomes by delivering transformative technology and data insights to focus on what really matters.

Job

Company

Role

Who you are

2–4 years’ experience in technical support or customer-facing roles, ideally within a SaaS environment
Strong hands-on expertise in SQL and Python, with the ability to debug scripts, implement code-based solutions and QA fixes
Solid understanding of query language principles and data-driven problem solving
Confidence translating business needs into technical actions that drive real outcomes
Experience working with common support and collaboration tools (e.g. JIRA, Zendesk, Slack, Microsoft Office, video conferencing platforms)
Exceptional problem-solving skills, paired with curiosity, creativity and a continuous improvement mindset
A clear, empathetic communicator who’s comfortable supporting customers through complex or high-pressure situations
Comfortable operating in a fast-paced environment and collaborating through code reviews and cross-functional teamwork
A bachelor’s degree in a relevant field (e.g. Science, Engineering, Business, Health Informatics or similar)
Healthcare experience and/or bilingual in French skills are a bonus, but not essential

What the job involves

The Data Specialist, Customer Experience focuses on managing global customer requests with an emphasis on data workflows in a SaaS environment. This role uses SQL, Python, and debugging practices to resolve complex technical issues and ensure stable system performance
Diagnose and resolve complex customer issues within AlayaCare’s cloud platform using SQL and Python
Own technical support requests end-to-end, managing JIRA tickets and delivering reliable, scalable fixes
Work cross-functionally with Engineering, Product, QA and Customer Success to manage escalations and drive fast resolution
Build, maintain and improve data-processing tools and code pipelines, contributing to system stability and performance
Help shape coding standards and operational best practices to support ongoing product improvement
Participate in occasional on-call rotations outside standard business hours

Our take

The home healthcare market is growing due to the ageing population, a global shortage of care workers and a shift to value-based reimbursement. AlayaCare's end-to-end software platform for care providers allows staff to manage the entire client lifecycle, from referrals and intake to billing and payroll. It helps back-office processes run more efficiently, allowing staff to focus on outcomes instead of paperwork.

AlayaCare's platform aims to deliver better patient outcomes and lower costs for providers, reducing both client intake times and resubmissions. This approach has earned the company a large client base of hundreds of home care and assistance firms including Nurse Next Door, Home Instead and Bayada Home Health Care.

The company was not immune to the general downturn in the tech sector in 2022, and slowed growth as a result. That said, AlayaCare made a series of moves towards a more sustainable business model which have seen it come out the other side in a good position. It has now raised additional support to integrate AI into its health record platform.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-12% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (last 2 of 9 rounds)

Feb 2024

$2.4m

GROWTH EQUITY VC

Jun 2021

$164.3m

SERIES D

Total funding: $261.7m

Company benefits

Open and Transparent Culture
Health and Wellness Activities
Health Benefits Package
Flexible Vacation Policy
Around the clock healthy snacks
Happy Hours and Team Outings
Employee Growth & Development
Prime Office Locations

Company HQ

Le Plateau-Mont-Royal, Montreal, QC

Leadership

Adrian Schauer

(CEO)

Serial technology entrepreneur and active Angel Investor. Sits on the boards of several companies including Chipcare, TrackTik and Resolver. Co-founder of the charitable organization Madiro Fund.

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