Billing Operations Optimization Specialist, Nexamp
$78-85k
Clean energy solution provider
Be an early applicant
Clean energy solution provider
501-1000 employees
Be an early applicant
$78-85k
501-1000 employees
Company mission
To build the future of energy that is clean, simple, and accessible.
Role
Who you are
- Bachelor’s degree in Business, Information Systems, a related field or related work experience
- 2+ years in billing operations, process optimization, or system automation
- Experience collaborating with Product and Engineering teams on technical projects
- Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today
- Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization
- Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality
- Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions
- Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry
- Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions
What the job involves
- Nexamp is looking to hire a Billing Operations Optimization Specialist to join it’s Billing Operations team. You will be responsible for identifying and implementing process and system improvements that enhance the customer billing experience.
- This role focuses on optimizing workflows, managing API callouts and system notifications (not owned by Product), and building dashboards to improve operational visibility.
- You will work cross-functionally with teams across Product, Tech, Development, Marketing, and Billing System Support to drive automation, scalability, and operational excellence in support of Nexamp’s growth
- Lead optimization projects to improve Customer Experience Operations related to billing
- Develop, maintain, and enhance workflows, API callouts, and notification systems
- Create and manage dashboards to monitor billing operations performance and KPIs
- Collaborate with Product, Tech, Development, and Billing System Support partners on technical project implementation
- Partner with Product, Marketing, and CX broadly to both help optimize processes and build effectiveness tracking for billing-related communications
- Document and communicate new and updated processes across teams
- Support ad hoc requests impacting the broader Customer Experience Operations group
- Contribute to cross-functional efforts aimed at improving operational KPIs and customer outcomes
- Communicate effectively across the organization, both verbally and in writing
- Operate with a high sense of urgency while maintaining quality and awareness of downstream impacts
Our take
Nexamp stands as a leading force in the shift towards a new era of clean energy. Specializing in solar energy solutions, the company spearheads the design, construction, and operation of solar assets throughout the US.
By offering subscription-based access to solar farms, Nexamp enables homeowners, businesses, and municipalities to harness solar energy benefits without the burden of upfront costs or risks. With a diverse portfolio and a customer base exceeding 70,0000, Nexamp's unwavering commitment to accessible, sustainable energy has solidified its position as an industry leader.
Recently bolstered by a substantial influx of funding, Nexamp is poised for expanded influence. This financial boost will fuel the development of 49 solar and battery storage projects, extending the benefits to thousands of households and furthering its mission towards a sustainable energy revolution,
Kirsty
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2024
$2m
GROWTH EQUITY VC
Apr 2024
$520m
GROWTH EQUITY VC
Total funding: $1.0bn
Company benefits
- Health benefits starting day one
- Company sponsored service days
- Company contributed HSA account
- Cell phone reimbursement
- Flexible hybrid work arrangements
- Educational assistance
- Flexible time off
- Parental leave
- 401k company match
- Commuter/transit benefits
Company HQ
Downtown Crossing, Boston, MA
Leadership
Will Thompson
(Co-Founder)Graduated from Tufts University with a BASc in Environmental Engineering. Previously served as a Captain in the United States Army and as a Commander in the U.S. Coast Guard. Also worked as an Assistant Project Manager at CDM Smith.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 6 more jobs at Nexamp