Billing Operations Optimization Specialist, Nexamp
$78-85k
Clean energy solution provider
Job no longer available
Clean energy solution provider
201-500 employees
Job no longer available
$78-85k
201-500 employees
Company mission
To build the future of energy that is clean, simple, and accessible.
Role
Who you are
- Bachelor’s degree in Business, Information Systems, a related field or related work experience
- 2+ years in billing operations, process optimization, or system automation
- Experience collaborating with Product and Engineering teams on technical projects
- Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today
- Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization
- Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality
- Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions
- Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry
- Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions
What the job involves
- Nexamp is looking to hire a Billing Operations Optimization Specialist to join it’s Billing Operations team. You will be responsible for identifying and implementing process and system improvements that enhance the customer billing experience.
- This role focuses on optimizing workflows, managing API callouts and system notifications (not owned by Product), and building dashboards to improve operational visibility.
- You will work cross-functionally with teams across Product, Tech, Development, Marketing, and Billing System Support to drive automation, scalability, and operational excellence in support of Nexamp’s growth
- Lead optimization projects to improve Customer Experience Operations related to billing
- Develop, maintain, and enhance workflows, API callouts, and notification systems
- Create and manage dashboards to monitor billing operations performance and KPIs
- Collaborate with Product, Tech, Development, and Billing System Support partners on technical project implementation
- Partner with Product, Marketing, and CX broadly to both help optimize processes and build effectiveness tracking for billing-related communications
- Document and communicate new and updated processes across teams
- Support ad hoc requests impacting the broader Customer Experience Operations group
- Contribute to cross-functional efforts aimed at improving operational KPIs and customer outcomes
- Communicate effectively across the organization, both verbally and in writing
- Operate with a high sense of urgency while maintaining quality and awareness of downstream impacts
Our take
Nexamp stands as a leading force in the shift towards a new era of clean energy. Specializing in solar energy solutions, the company spearheads the design, construction, and operation of solar assets throughout the US.
By offering subscription-based access to solar farms, Nexamp enables homeowners, businesses, and municipalities to harness solar energy benefits without the burden of upfront costs or risks. With a diverse portfolio and a customer base exceeding 70,0000, Nexamp's unwavering commitment to accessible, sustainable energy has solidified its position as an industry leader.
Bolstered by a substantial influx of funding in 2025, Nexamp is poised for expanded influence. This financial boost will fuel the development of a 6 GW project pipeline. It's already started 49 solar and battery storage projects, extending the benefits to thousands of households and furthering its mission towards a sustainable energy revolution.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2024
$2m
GROWTH EQUITY VC
Apr 2024
$520m
GROWTH EQUITY VC
Total funding: $1.0bn
Company benefits
- Health benefits starting day one
- Company sponsored service days
- Company contributed HSA account
- Cell phone reimbursement
- Flexible hybrid work arrangements
- Educational assistance
- Flexible time off
- Parental leave
- 401k company match
- Commuter/transit benefits
Company HQ
Financial District, Boston, MA
Leadership
Will Thompson
(Co-Founder & Senior VP)Graduated from Tufts University with a BASc in Environmental Engineering. Previously served as a Captain in the United States Army and as a Commander in the U.S. Coast Guard. Also worked as an Assistant Project Manager at CDM Smith.
Salary benchmarks
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