Senior Onboarding Specialist, Orderful
Web
+ Stock Options
Modern EDI platform
Be an early applicant
Modern EDI platform
21-100 employees
Be an early applicant
+ Stock Options
21-100 employees
Company mission
To make trading EDI faster and easier today than it was yesterday.
Role
Who you are
- We are looking for a customer onboarding leader who thrives in ambiguity and excels at establishing clarity
- You are a hybrid thinker—empathetic, structured, and technically fluent
- You are comfortable leading external conversations with customers, managing internal technical complexities, and defining new processes from scratch
- Ambiguity energizes you rather than frustrates you, and you instinctively look for patterns that lead to process improvements
- You care deeply about customer success, but also know that success at scale requires clear documentation, cross-functional alignment, and tools that enable others to succeed
- You’re ready to define what “great” looks like and to hire, train, and lead others to deliver it consistently
- Proven experience in onboarding or customer success roles for technical SaaS products
- Strong understanding of EDI protocols and experience assisting customers with EDI connection setup and testing OR expertise in logistics, shipping, and compliance related to US Retail ecosystem
- Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders
- Demonstrated ability to operate independently, define new processes, and lead cross-functional projects
- Comfortable working directly with customers, including those who are skeptical of or resistant to change
- Experience writing documentation, building training materials, and developing playbooks for scale
- Strong organizational and project management skills, with an eye for operational efficiency
- Prior experience in a startup or fast-paced environment preferred
What the job involves
- This role is responsible for shaping how our customers experience the technical onboarding journey, particularly those who are not early adopters of new technologies
- You will be the architect of onboarding best practices for our EDI-based product, and you will lay the groundwork for a scalable, repeatable, and exceptional onboarding process
- As an early hire in this function, you will be both strategic and hands-on—setting the direction, solving customer problems, and laying the foundation to grow and scale a team as the business expands
- Lead and execute onboarding engagements for new customers, with a focus on those setting up EDI connections and participating in EDI testing
- Develop and document onboarding playbooks and best practices that can be used internally and by customers
- Collaborate with Product, Engineering, and Support to unblock technical issues and ensure smooth onboarding experiences
- Build scalable processes that improve the time-to-value for customers and increase internal efficiency
- Serve as the voice of the customer during onboarding to influence product improvements and roadmap decisions
- Create templates, tools, and documentation to make technical onboarding easier and more consistent across a range of customer technical capabilities
- Own the hiring, training, and enablement of future onboarding team members as the function grows
Our take
Electronic Data Interchange (EDI) is the exchange of business documents in electronic format, that enables buyers and sellers to exchange documents such as invoices, purchase orders and shipping forms. Though EDI solutions are undeniably faster than previous paper-based documents sharing, it can still be a lengthy process that slows down supply chains.
This is where Orderful steps in, with its super-fast EDI solution that enables users to go live with new trading partners in days rather than months. The company has achieved this through an API-based platform that standardizes integrations and streamlines testing. It claims that this approach is ten times faster than other options.
Orderful has raised consistent and considerable funding over the years, enabling it to scale up operations, expand its offering and grow its network to offer more value. A recent addition to the platform is AI-based rules that the company uses to tackle issues like data misalignment, which speeds up error handling for customers.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Nov 2024
$15m
LATE VC
Nov 2021
$19m
SERIES B
Total funding: $44m
Company benefits
- Unlimited PTO
- Lifestyle Work From Home Benefit
- Health Insurance (Life, Medical, Dental, Vision, EAP)
- Progressive Work Environment
- Opportunity to make significant impact on the growth of a company
- A week off for everyone in December during the winter holiday period
- Remote Work
- Flexibility
- Stock Options
- Weekly Yoga
Company HQ
Union Street, San Francisco, CA
Leadership
Erik Kiser
(Founder & CEO)Founded and was a Board Member at Doppio Group. Before that, they were a Senior Consultant at Ciber.
Piers MacDonald
(CTO)Began at the company as VP of Engineering before becoming CTO. Was previously Director of Engineering at GoFetch.ca and a Software Development Engineer at Microsoft.
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