Payroll & HR Configuration Specialist, Employment Hero
HR management software
Job no longer available
HR management software
1001+ employees
Job no longer available
1001+ employees
Company mission
To make employment easier and more valuable.
Role
Who you are
- 3+ years of payroll implementations or payroll consulting experience, or SaaS configuration environment
- Have a knowledge of current legislative payroll requirements pertinent to the UK
- Creation and maintenance of learning content to support new products and assist with implementations and platform adoption
- Payroll & HR Implementations experience required to understand the complexities and nuances of an implementation journey
- Excellent communication skills to keep fellow team members and also clients engaged by providing excellent customer service
- Stakeholder management with both internal and external teams to drive change and improvement in the services we offer
- Time management skills, dependability in the workplace and managing a challenging workload when needed
- Scheduling management to effectively manage a high volume project portfolio
- Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine
What the job involves
- As our Payroll & HR Configuration Specialist, you will be working within our Implementations team reporting to our Implementations Team Leader
- You will be responsible for supporting our customers and teams on all things platform configuration
- Your number one focus is to ensure accurate and timely system configuration, ensuring data quality and identification and resolution of configuration data issues for our clients
- You will be a primary contact point for customers during training of implementations for our Employment Hero customers; which will require managing many projects at any one time
- Our platform and our business are constantly changing; therefore, to be successful, you will need to communicate effectively, influence stakeholders, and prioritise tasks to drive positive outcomes
- Supporting the end to end Implementation service offering by performing system configuration, checks and analyse configuration issues and develop appropriate resolutions and action items
- Lead the implementation of payroll projects based on payroll best practice
- Build and manage relationships with a portfolio of clients
- Ensure customer requirements are captured accurately
- Assist with troubleshooting and client queries, coordinate with internal teams for successful delivery
- Ensure project tasks are completed on time and with accuracy
- Complete administrative tasks, including systems updates, data review and input, project updates and other ad-hoc requests
- Ensure data quality, integrity and security
- Investigate and troubleshoot customer implementation challenges via thorough testing
- Continuous documentation for updating content to support system implementation
- Meets & exceeds KPI’s, follows all relevant procedures & standard operating procedures as laid out by Employment Hero and your manager
Our take
Australian-founded Employment Hero is a provider of HR management software globally, aiming to compete in the $9B core HR software market. Its solutions streamline HR processes, including employee onboarding, payroll, time and attendance tracking, and performance management.
The company has somewhat become a strong industry player, with over 1M users on its system with over 300,000 businesses. By focusing on small and medium-sized businesses, Employment Hero has had brilliant success with its product that eases the burden of being an employer. The company claims to reduce the time spent on HR admin by around 80%, a significant saving for businesses of this size.
The market may be competitive, but Employment Hero isn't hitting the brakes. In fact, it's accelerating its growth with the recent acquisition of Humi, Canada's most trusted employment platform. This strategic move bolsters Employment Hero's foothold in Canada, making its presence even stronger.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Oct 2023
$180.8m
SERIES F
Feb 2022
$124.5m
LATE VC
Total funding: $457.5m
Company benefits
- A generous budget for your home office
- Cutting-edge tools and technology
- Reward and recognition programs - because great work should be recognised and rewarded
- Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content)
- Employee Share Option Program: be an owner of Employment Hero
- Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali and are excited to meet in Dubai in 2025
Company HQ
Holborn, London, UK
Leadership
Ben Thompson
(Co-Founder & CEO)Employment Lawyer for 20 years having founded their own firm, EI Group. Also founded Power2Motivate in Asia as part of Carlton One Group.
Dave Tong
(Co-Founder & CTO)Previously founded MyMeetingHub where they served as the Software Engineer. They also worked as a Sales Engineer at InterSystems, and as a Software Engineer at digiaid.
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