Director of Strategy & Operations, DoorDash
Dasher & Logistics (Efficiency)
$180-300k
Plus equity. Salary is dependent on candidates location
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$180-300k
Plus equity. Salary is dependent on candidates location
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- You have 10+ years of experience and have succeeded in high-growth teams (whether in tech, operations, strategy, consulting, banking, or a related experience), and you've led teams to achieve audacious goals
- You want to affect change every day and can operate in energizing environments
- You have a talent for managing complex projects, driving high-level goals into measurable plans, and enjoy implementing processes at the lowest level of detail
- You love thinking about problems from a fundamentals approach, you translate strategic vision into measurable success metrics and applicable plans
- You seek exposure to different types of problems and want to try your hand at different sides of the business
- You can build a diverse team of high performers, helping champion development of DoorDash's future leaders
- You lead and motivate teams to set and achieve aspirational goals
- You back your decisions up with data and you're comfortable pulling SQL or modeling in Excel (can maintain complex spreadsheets)
What the job involves
- The Dasher & Logistics team is responsible for ensuring every delivery is completed with speed, accuracy and a positive Consumer, Merchant and Dasher experience. Our Dasher & Logistics owns initiatives that touch all parts of the Dasher life cycle ranging from supply & demand, to cost & quality, to Dasher pay, to Dasher retention, to order batching and beyond.
- You will sit at the confluence of our logistics system and the Dasher experience with big business impact
- Your goal is to reduce cost per delivery by finding efficiencies both in the delivery process and the Dasher Pay Model, getting into the weeds and really understanding what's happening on the ground, developing a solution, then scaling that impact through working with our product teams
- Impact of doing this well is hundreds of millions of dollars of value per year, which we can reinvest right back into our audiences as better earnings for Dashers and lower prices for Consumers. You will report into the Senior Director of Logistics in our Strategy & Operations organization
- Build analyzes to create data-driven decisions
- Bring together partners from across the organization to build a plan
- Lead and develop a team to keep pushing the limits of success
- Figure out how to get from A to B–then actually make it happen
Application process
- We expect this position to be filled by 5/3/2024
Our take
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Mid-Market, San Francisco, CA
Leadership
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
Salary benchmarks
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