Renewals Specialist, Github
AI-powered developer platform to build, scale, and deliver secure software
Be an early applicant
AI-powered developer platform to build, scale, and deliver secure software
1001+ employees
Be an early applicant
1001+ employees
Company mission
To help every developer—regardless of experience level—learn, code, and ship software effectively.
Role
Who you are
- Several years experience in contract administration, renewals management, consulting, project management, sales, or sales operations
- OR Bachelor's Degree in Business, Law, Communications, or related field AND some experience in contract administration, renewals management, consulting, project management, sales, or sales operations
- OR Master's Degree in Business, Law, Communications, or related field AND experience in contract administration, renewals management, consulting, project management, sales, or sales operations
- OR equivalent experience
- Experience working with large enterprise customers in a high growth technology companies
Desirable
- Several years of Customer Success / Account Management / Contract Administration / Consulting experience preferably within an Enterprise SaaS organization
- Highly organized with an ability to multitask while navigating ambiguity
- History of success and flexibility in a rapidly-changing environment
- Knowledge of Git and GitHub workflows
- Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
- Strong customer orientation, dedication, and passion for delivering a great customer experience
- The ability to confidently address difficult questions, handle push back from a high-level audience, and maintain an executive demeanor while engaging in difficult or sometimes high-pressure situations
What the job involves
- GitHub helps companies and organizations succeed by allowing them to build better software together. The renewal event serves as a key milestone within the customer’s lifecycle where customers reflect on the value of their GitHub investment and take the time to celebrate and think about the past while also planning for the future.
- We are looking for an excellent Renewals Specialist to join our fast growing team supporting our largest customers across the world. This role will partner with Account Executives, Customer Success Managers, Finance, Deal Desk, Legal, Microsoft counterparts, and other internal partners to retain and expand our customer base.
- This candidate will produce and present compelling customer proposals, ensuring that large contracts are renewed on time and quoted accurately
- You will define and negotiate complex contractual terms, with collaboration from the account team to preserve and enhance customer contracts and relationships
- You will actively engage with key decision-makers to identify customer requirements and drive on-time commitments
- You will lead, maintain and report an accurate rolling 90-day forecast of renewals in your territory
- You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
- Communicate risk clearly and take the lead in developing resolution strategies
- Help cultivate a team culture that includes high ownership, customer-first focus, high integrity, and an optimistic and positive environment
Our take
GitHub was founded to make a developer’s job easier with open and asynchronous communication, distributed version control, and source code management with Git. In the first year alone, 100,000 users were pushing code on the site.
GitHub has quickly become the world’s most popular platform for developers to collaborate on open-source projects from anywhere. Nearly every major company including Facebook, Google, and Apple hosts open-source projects on GitHub.
Github's work culture reflects its global community, with employees collaborating remotely from all over the world. In 2018, Microsoft acquired the company as part of its broader strategy to enhance cloud computing services. Since then, GitHub has been dedicated to evolving its platform, consistently investing in ongoing development to better serve its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
18% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2015
$250m
SERIES B
Jul 2012
$100m
SERIES A
Total funding: $350m
Company benefits
- Flexible time away to support balance in your work and life
- Clear diversity, inclusion, and anti-discrimination policies backed by business practices and company culture
- Five months of paid family leave to all new parents with the option to use it all at once or throughout the child’s first year
- Family forming benefits that cover fertility, infertility, adoption, and surrogacy costs and support
- Mental health benefits that offer resources and support and cover therapy and coaching sessions for you and your dependents
- Generous 401(k) matching with 50% match up to the IRS 402(g) limit (US; competitive non-US pension options internationally)
- Employee stock purchase plan that lets you purchase Microsoft stock at a discount. (Microsoft is our parent company.)
Company values
- Customer-obsessed
- Ship to learn
- Growth mindset
- Own the outcome
- Better together
- Diverse and inclusive
Company HQ
South Beach, San Francisco, CA
Articles
Leadership
Thomas Dohmke
(CEO)Currently a Board Member at Spice AI. Previously a Principal Director of PM at Microsoft, Co-Founder at HockeyApp / Bit Stadium GmbH and Codenauts GmbH.
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