IT Support Specialist, Cognism
IT Asset Management
International sales intelligence platform
Open for applications
International sales intelligence platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To drive the next evolution of sales and marketing technology.
Role
Who you are
- Professional Experience – 5+ years of experience in an IT support or helpdesk role, managing remote support across multiple time zones
- Technical Expertise – Strong knowledge of Windows and macOS operating systems, Microsoft 365, and common SaaS applications
- Network & Security Skills – Experience with network troubleshooting, Wi-Fi management, and basic firewall administration
- Customer-Focused Approach – Strong service orientation, ensuring operational excellence and high user satisfaction
- Collaboration & Communication – Ability to work closely with IT teams across different regions and communicate effectively with stakeholders
- Problem-Solving Mindset – Proactive, solution-driven, and adaptable to a fast-paced environment
- Organizational Skills – Strong ability to track IT assets, manage tickets efficiently, and document processes for knowledge sharing
- Certifications (Preferred) – CompTIA A+ and ITIL Certification are highly desirable
What the job involves
- As an IT Support Specialist, you will provide first-level technical support to employees across the Cognism group, ensuring seamless IT operations
- You will play a crucial role in troubleshooting technical issues, managing IT assets, and supporting both office-based and remote employees with their IT needs
- Provide IT Support & Troubleshooting – Act as the first point of contact for IT support, assisting employees with technical issues across multiple locations
- Manage IT Systems & SaaS Applications – Support workplace systems (endpoints) and IT solutions, ensuring employees have the tools they need to perform effectively
- Optimize IT Asset Management – Maintain an up-to-date inventory of IT equipment, ensuring timely procurement and replacement of faulty hardware
- Enhance Cybersecurity Compliance – Collaborate with security teams to monitor alerts, resolve security issues, and ensure best practices are followed
- Improve IT Documentation & Processes – Standardize and document IT processes, troubleshooting guides, and configuration procedures to enhance efficiency
- Support Onboarding & Offboarding – Work closely with HR Operations to set up IT equipment and user accounts for new joiners and ensure smooth offboarding processes
- Manage Network & Connectivity – Administer and troubleshoot Wi-Fi networks, ensuring reliable connectivity for office and remote users
- Deliver Event & AV Support – Provide IT and AV support for in-office events, ensuring seamless setup and operation of multimedia equipment
- OUR TECH STACK:
- Operating Systems – Windows & macOS
- Productivity & Collaboration Tools – Microsoft 365, Slack, Zoom, Atlassian Suite
- IT & Security Management – Entra ID, Microsoft Intune, Autopilot
- Networking & Infrastructure – Wi-Fi networks, firewall administration
- IT Support Tools – IT ticketing systems, remote support software
Salary benchmarks
Our take
Cognism is a lead generation platform that provides clients with a SaaS solution that facilitates prospecting and improves conversions. According to Cognism, over 1800 international businesses use its solution to drive new revenue across industries such as marketing, HR, and technology.
The company differentiates itself through patented AI technology that delivers various data about leads to clients, helping them streamline the prospecting process. For example, Cognism provides clients with real-time company and people data, and its AI technology identifies new business opportunities. Moreover, the solution easily integrates with all major CRM systems, which facilitates targeted communication strategies.
It also differentiates itself through its dedication to building a leading GDPR-compliant prospecting solution. The company's substantial funding has been primarily invested in international expansion across Europe, strengthening its position in the US, and improving its regulatory expertise in order to set the standard for data compliance.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2022
$87.5m
SERIES C
Mar 2021
$12.5m
LATE VC
Total funding: $129.1m
Company benefits
- Generous Annual Leave/ Paid Time Off (PTO)
- A day off for your Birthday!
- Great Maternity and Paternity packages
- Monthly Wellbeing Allowance
- Access to Spill – our slack integrated Wellbeing Service
Company HQ
Vauxhall, London, UK
Leadership
Daniel Vogel
(CFO)Previously CFO at Genomics, CFO at CarWow, Board Member MoneyHero and Vendigo.
Dominic Allon
(CEO)Also NED at ESW. Previously CEO at Pipedrive, Consultant at KKR & Co and was an SVP at Intuit.
Chris Evans
(CRO)Previously Deputy CEO at MAPAL Group, Vice President at Intuit and was a Senior National Accounts Manager at Philips Electronics UK.
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