Asset Management Lead, Owner.com
$85k
+ generous pre-IPO equity package
2-3 days a week in office
Online ordering and restaurant marketing system
Be an early applicant
Online ordering and restaurant marketing system
201-500 employees
Be an early applicant
$85k
+ generous pre-IPO equity package
2-3 days a week in office
201-500 employees
Company mission
To give independent restaurants the infrastructure tools they need to compete with larger corporations.
Role
Who you are
- You probably will not check every box below. We are intentionally open to several backgrounds: IT asset managers, hardware support engineers, MDM administrators, or hybrid IT ops and CS enablement profiles. What we care about is that you have done this kind of work at scale, in some form, and have opinions about how it should run
- 5+ years of relevant experience across some combination of: IT asset management, hardware support engineering, MDM administration (Esper, Hexnode, Kandji, Jamf, or similar), field operations, or customer-facing IT for a hardware product
- Direct experience with the operational reality of a deployed hardware fleet: RMA workflows, vendor RCA conversations, reverse logistics, asset data hygiene at scale
- Strong systems thinking. You can look at a process that runs on tribal knowledge and turn it into something repeatable, documented, and measurable
- Writing chops. Troubleshooting playbooks live or die on the quality of the writing
- Comfort working with engineers as peers. You will be embedded in an engineering team and will help shape the tools we build
- Track record of partnering with customer-facing teams to make their work easier
Desirable
- Background in POS, retail hardware, or another industry with deployed customer-owned devices
- Experience contributing to or maintaining a configuration management database (CMDB)
- Familiarity with Salesforce as a system of record for hardware assets
- Comfort writing light scripts or SQL to investigate asset data
- A builder’s instinct. Owner is a company of builders, and we lean heavily on tools like Claude and Codex to turn one person’s idea into a working tool in a day. If you have used these tools (or want to) to automate your own work, stand up internal dashboards, prototype playbook surfaces, or otherwise ship beyond the limits of “what’s in your job description,” that energy will land well here
- Prior experience as the first person in a function, with growth into managing the team that followed
What the job involves
- At Owner, we help independent restaurant brands compete and win. Our POS hardware is one of the most direct ways we do that. Thousands of restaurants will depend on a fleet of Owner-shipped tablets, card readers, printers, routers, and kiosks to run their business every day. That fleet has to be deployed, tracked, swapped, repaired, and retired without ever losing revenue for the merchant
- That lifecycle runs on heroics today. Salesforce is the system of record for what shipped where, but it drifts the moment a device is swapped in the field. Defective hardware comes back ad-hoc with no clean RMA process. Our support team burns the first half of every call asking diagnostic questions because there is no shared playbook for the issues we see again and again. None of this scales past the size we are at today
- We are hiring a Customer Asset Lifecycle Lead to own this end-to-end. You will be the single person accountable for the health, accuracy, and operational rigor of every customer-deployed asset Owner ships. You will partner closely with our Logistics team on the inbound and outbound flow of hardware, with our IT team on the systems that track it, with our Support organization on the playbooks that resolve issues, and with Engineering on the tooling that makes all of this visible
- This is a senior individual-contributor role to start, with the scope set up to grow into managing a team as the function matures
- Own customer asset lifecycle end-to-end: deployment, swaps and replacements in the field, RMA, and end-of-life. Make our asset data trustworthy as we scale
- Stand up the RMA process for field-defective hardware. Triage QA failures, drive root-cause conversations with vendors, and feed what we learn back into purchasing and engineering decisions
- Guide purchasing decisions on customer peripherals (cables, charging bases, readers, printers, routers). Use field failure data to make us pickier about what we buy and ship
- Drive the long tail of our Hexnode to Esper migration to completion. Own the cleanup of devices stuck in transition states
- Build the troubleshooting playbooks that let our Tier 2 and eventually Tier 1 support teams resolve hardware issues without escalating
- Participate in rollout and rollback initiatives for fleet-wide hardware refreshes and configuration changes
- Be a first-class voice in the design of our fleet management tooling: per-location device view, CMDB, and guided-troubleshooting surface
- The Senior Engineering Manager for POS (your direct manager) and the broader POS engineering team
- Our Logistics team on inbound and outbound flow, vendor management, and reverse logistics
- Our IT team on MDM, asset systems, and corporate fleet partnership
- Our Customer Support organization (Tier 1, Tier 2, Director of Support) on troubleshooting playbooks and escalation
- Our Device Labs engineer on the dividing line between EPD work and operational work
- External hardware vendors on QA, RMA, and root cause
Application process
- Recruiter Screen — 30-minute video call to align on your background, what you're looking for, and answer any early questions
- Hiring Manager Screen — 30-minute video interview with the hiring manager to go deeper on your experience and how you work
- Full Interview Round — 1-hour video interview with senior stakeholders on the team covering your skills, approach, and how you'd show up in the role
- Final Round — 30-minute video conversation with a senior leadership member
Our take
The Pandemic caused a major upheaval in the US restaurant industry. Smaller operations struggled to stay afloat amidst brick-and-mortar closures, and as the demand for home delivery soared their margins were tightened further by hefty third-party delivery app charges. Add to that the fact that consumers become customers of the delivery app, not the restaurant itself, and it’s a development that has spelt real trouble for independent locales. Owner has set out to level the playing field.
Owner’s platform provides independent restaurants with the infrastructure they need to take control of their business without deferring to third-party apps like GrubHub and Deliveroo. It offers marketing, online ordering, and support solutions to over 10,000 restaurants across the U.S. The company has taken impressive first strides, too: they have a 7 figure run-rate, over 105% monthly revenue retention, and helped restaurants avoid millions in online order platform fees.
It’s a hugely attractive proposition for independent business owners, and research suggests it’s a winning idea for consumers too. Over 60% say they’d prefer to deal with restaurants directly, but historically the infrastructure simply hasn’t been in place to do so. With Owner seeing impressive traction by tripling its customers between 2023 and 2024, it's unsurprising that its 2025 funding is being channelled into engineering and design teams, alongside the development of new tools.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
May 2025
$120m
SERIES C
Jan 2024
$33m
SERIES B
Total funding: $185.7m
Company benefits
- Work from anywhere: Our flexible policy lets you work from wherever you want.
- Equity in Owner: All full-time employees in eligible countries receive pre-IPO equity in Owner.
- Benefits to support your success: We set you up for success where you are and where you’re going.
- Healthcare Coverage: We offer comprehensive health, dental and vision plans.
- Unlimited PTO: Your schedule, your choice. We give our team members full empowerment to choose the time they want to work, and don’t micro-manage working hours.
- Team retreats: We love building real friendships with everyone that we work with, so we do several retreats per year – to deepen our friendships, celebrate our wins, and plan our future.
Company HQ
Presidio of San Francisco, San Francisco, CA
Leadership
Adam Guild
(Co-Founder & CEO)Thiel Fellow, Forbes 30 Under 30 List.
Dean Bloembergen
(Co-Founder & CTO)Previously Co-founder and CTO at Marble Technologies, Forbes 30 under 30.
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