Key Account Manager, Bark
+ Share options
2+ days a week in office
Marketplace for Service Professionals
Be an early applicant
Marketplace for Service Professionals
201-500 employees
Be an early applicant
+ Share options
2+ days a week in office
201-500 employees
Company mission
To revolutionise and become the market leading, go-to online marketplace for professional services.
Role
Who you are
- Proven experience in Key Account Management or a similar customer-facing role within a sales environment
- Strong track record of building and maintaining successful client relationships, driving growth, and achieving revenue targets
- Exceptional customer service skills with a focus on delivering excellent client experiences
- Analytical mindset with the ability to collect, analyse, and interpret data to drive informed decision-making
- Excellent communication and presentation skills, with the ability to effectively engage and influence stakeholders at all levels
- Proactive and results-oriented approach, with the ability to prioritise tasks, meet deadlines, and adapt to a fast-paced environment
- Strong collaboration skills, working effectively with cross-functional teams, including Account Executives, marketing, and other internal stakeholders
- Knowledge of the sales and marketing landscape, including key industry trends, best practices, and competitive dynamics
What the job involves
- The Key Account Manager is entrusted with managing and nurturing relationships with Bark’s most important clients. The primary objective is to drive revenue growth, increase customer satisfaction, and ensure the client's ongoing loyalty. The role holds immense importance, as they both manage a substantial portfolio of revenue and convert new business trials into fixed-term contracts
- With their exceptional collaboration skills, they foster strong partnerships internally and externally, using their commercial acumen to drive the financial success and growth of both the clients and Bark
- Drive overall portfolio revenue growth
- Work closely with Account Executives to ensure a smooth and effective handover of client ownership during the trial phase, providing a seamless transition and continuity of exceptional service
- Analyse trial results, handle objections, and successfully sign new business trials into fixed-term contracts
- Deliver exceptional customer service to key accounts, going above and beyond to maximise their ROI and strengthen client satisfaction
- Focus on growth and retention strategies for our biggest clients, implementing initiatives to increase their lifetime value and foster long-term partnerships
- Maintain strong internal communication channels with both sales leadership and the marketing team, providing regular updates on client performance, potential opportunities, and expected lead volumes/spend to ensure effective collaboration and alignment
- Collect and analyse client disposition data, providing valuable insights to support marketing initiatives and drive Bark's commercial success
- Conduct regular business reviews with key accounts, presenting performance metrics, identifying areas of improvement, and proposing strategic recommendations
- Identify opportunities for upselling and cross-selling within key accounts, leveraging Bark's product offerings to meet client needs and increase Bark revenue
- Work closely with key partners to successfully re-sign them for further fixed-term contracts, ensuring a stable and consistent pipeline of revenue for Bark
Application process
- Screening Call with Talent Partner (30 mins)
- 1st Stage - Hiring Manager Stage (30/45/60 mins)
- 2nd Stage - Technical Task (60 mins)
- 3rd Stage - Values interview (30 mins)
Salary benchmarks
Our take
Bark is the UK's largest & fastest growing services marketplace, connecting consumers and businesses with the right professional for their project in thousands of unique categories. A customer can simply post a service requirement (they call this a Bark!) and their technology goes out and finds relevant professionals instantly.
Professionals who are interested in quoting for the work can post their responses to the customer. The customer can then speak to the seller, view their profile and read Bark reviews before choosing the best pro for their job.
Bark now boasts over 8 million users booking pros stretching from gardeners and cleaners to counsellors and accountants across 11 countries. The company's active expansion into new markets has been slow but sure. With this, coupled with the shift in behaviour towards acquiring professional services, Bark seems to be on a path of definite growth for years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
39% female employees
44% employee growth in 12 months
Company
Employee endorsements
Challenging work
"Bark offers a blank canvas for directing your focus, allowing you to shape the future in impactful ways. Whether it's building scalable processes,..."
Company benefits
- Enhanced Wellhub membership for all employees with access to state-of-the-art gyms, fitness classes and mental health courses
- Daily breakfast, fruit and drinks on us. We also have monthly lunch pop-ups, from sushi to burritos
- Innovative culture: If you enjoy being at the forefront of the industry, rapidly changing environments and working alongside inspiring and creative individuals, this is the place for you
- Equity: Share options in a rapidly growing company whose founders have a proven track record and are private equity-backed
- Regular wellness weeks, including: Private Harley Street GP appointments (in office)🏥 Therapy sessions📝 Massages💆🏽♀️ Wellbeing workshops🎨 Financial advice💰
- L&D Budget: Your development is key to us. Annual £1,000 budget to spend on your development
- Private medical insurance, through Bupa Healthcare
Company values
- Take it on Together: Diverse thinking creates innovative solutions
- Elevate with Excellence: We set the bar high, and we go above it
- Find a Way: The is power in exploration
- Think Bold: We live by impact-led decision making
Company HQ
Paddington, London, UK
Articles
Leadership
Gilles Despas
(CEO)Current CEO of Bark.com.
Diversity, Equity & Inclusion at Bark
Paul Anderson (Senior Talent Partner)
- Our approach to diversity at Bark is simple: it’s about embracing everyone. We have over 77 nationalities operating across 11 countries!
- Fostering an inclusive environment where everyone can thrive is our ongoing priority at Bark. We are committed to hiring, retaining and developing a globally diverse workforce that is passionate about making sure our customers succeed.
- We pride ourselves on everyone feeling comfortable bringing their authentic self to work. You'll be treated with respect and support throughout the interview process and once you join Bark 😊
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