Product Marketing Group Manager, Ultimate
$146-220k
Salary dependent on location
Conversational AI customer service builder
Job no longer available
Conversational AI customer service builder
201-500 employees
Job no longer available
$146-220k
Salary dependent on location
201-500 employees
Company mission
To bring joy to customer service through the world’s most powerful virtual agent platform.
Role
Who you are
- 8+ years experience in Product Marketing in software and technology; preference given to those with experience with SaaS and/or Customer Experience/Service software
- Proven experience managing a high-performing team, including coaching & development
- Articulate and very skilled at storytelling in a simple straightforward way
- Superior analytical and problem-solving skills with a focus on attention to detail, pattern recognition, insight generation, and ability to process information quickly to deliver against tight deadlines
- Executive presence and ability to engage with senior leadership in a constructive and collaborative manner
- Willingness to go beyond strategy in order to support execution and realization
- Determination to focus on outcomes and be self-motivated and directed
- A customer-first mentality
- BA/BS or equivalent
What the job involves
- Lead the team responsible for Zendesk's Service solution product marketing
- This role drives GTM strategy and execution across Zendesk’s Service solution, managing and supporting a team of individual product marketers responsible for a wide variety of PMM functions including research, personas, use cases, messaging and positioning, enablement, and more to achieve the company goals
- The role is expected to partner with leaders in sales, marketing, product, and other departments on initiatives and programs connected to our core Service Solution to drive positive impact for customers and the business
- This leader will report to the Senior Director, Product Marketing and will work closely with the broader Product Marketing team. This leader will manage a team of PMMs to support the activities below
- Lead a team of product marketers, driving GTM strategy and execution for our core Service solution while inspiring the team to drive purpose, impact, and value in their work
- Develop and maintain a deep understanding of the CX market with respect to buyer needs, personas, and competitors
- Craft and own product narratives and solution messaging that communicate the core use cases and value delivered from our Service solution
- Orchestrate marketing and enablement initiatives for our core Suite offering
- Demonstrate, and coach the team to develop strong and clear presentation skills, preparing them for presentations to Zendesk leaders, GTM team audiences, and customers
- Coach team to develop materials supporting customer-facing assets and interactions (e.g. sales pitch decks, MSD’s customer stories, etc.)
Our take
In the rapidly evolving landscape of digital transformation and eCommerce, businesses are locked in fierce competition, elevating the significance of customer experience. This places considerable strain on customer support teams to deliver exceptional services while managing costs. The solution to this challenge lies in AI-powered digital support automation.
Ultimate provides a no-code automation platform capable of automating up to 60% of support workloads. With a focus on NLP-powered technology, Ultimate has given itself a strategic edge. Its conversational AI is available in 109 languages, consistently positioning the company as a top contender in G2.
The onset of 2022 markets a string of successes for Ultimate, including a record-breaking first half, the appointment of a global customer success executive, and ongoing product innovation. Impressively, the company achieved a 166% growth in new brand partnerships year-on-year, securing major deals with influential names like Zoopla, Get Your Guide, iCard, and Conekta. Now the company is focused on expanding its presence in the US, while also securing even more strategic partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2020
$20m
SERIES A
Nov 2019
$3.5m
SEED
Total funding: $28.9m
Company benefits
- Scaled professional development: We're passionate about up-skilling our team and providing people with internal opportunities, so we all grow together
- Bespoke personal growth: Learn a new language, train for a marathon, take a coding course. Our personal development budget has you covered
- Flexible working: From office-lovers to homebodies, and anywhere in between, we encourage our team to work from their preferred location
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Sarah Al-Hussaini
(Co-Founder & COO)An investment banker turned CX & AI expert, Sarah is passionate about diversity in tech and its power to create a better world. They were awarded Forbes 30 Under 30 in 2019.
Reetu Kainulainen
(Co-Founder & CEO)Reetu’s vision for Ultimate led tech giants like Maki Ventures and Techstars to back the fast-growing company. They are passionate about using AI to make CS agents’ careers more rewarding and joyful.
Jaakko Pasanen
(Co-Founder & CSO)As Ultimate’s Chief Science Officer, co-founder Jaakko leads the company’s in-house AI research unit in its mission to build the most powerful virtual agent platform for customer support.
Markus Rautio
(Co-Founder)Ever since they helped develop what would become Ultimate at a Helsinki hackathon, Lead Engineer Markus has been using their technical expertise to build products with meaning alongside his co-founders.
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