Full Stack Developer, Judge.me

• Full-stack development experience with proven ability to ship production applications
• Strong API development expertise including REST, GraphQL, and third-party integrations
• Proficiency in JavaScript, HTML, and CSS with modern framework experience
• Database design and implementation experience (SQL and NoSQL)
• Experience building and deploying scalable web applications in production environments
• Understanding of RESTful API design principles and microservices architecture
• Strong analytical and problem-solving abilities with attention to system performance
• Excellent communication skills with both technical and business stakeholders

Desirable

• We're seeking a Full Stack Developer to build and maintain critical internal systems that power exceptional customer experiences at scale
• You'll architect and develop sophisticated tools, integrations, and AI-powered solutions that directly impact our position as the #1 app in the Shopify ecosystem
• This role sits at the exciting intersection of engineering and customer experience, where your code directly influences our app store reviews - our primary growth driver
• You'll work closely with our Head of Customer Support to build next-generation systems that enable our team to deliver world-class support efficiently and effectively
• High-Impact Development: Every system you build directly affects customer satisfaction and business growth
• Your technical solutions will be measured by real business outcomes
• Cutting-Edge AI Integration: Work at the forefront of AI implementation, optimizing and enhancing Intercom's Fin AI to achieve industry-leading automation rates while maintaining quality
• Scalable Architecture: Build systems designed to scale without proportional resource increases - the ultimate engineering challenge of doing more with less
• Full Ownership: Take end-to-end ownership of internal platforms, from conception through deployment and ongoing optimization
• Design and implement robust API integrations between Intercom, internal systems, and third-party platforms
• Build and maintain our internal web-based admin tools and dashboards
• Develop scalable, maintainable full-stack applications that support our growing customer base
• Create custom solutions that enhance operational efficiency across the organization
• Implement comprehensive logging, monitoring, and alerting systems
• Ensure 99.9% uptime for all critical customer-facing integrations
• Optimize and enhance Intercom's Fin AI implementation to achieve 60-65% automated resolution rates
• Build automation frameworks that streamline complex workflows
• Research, prototype, and implement emerging technologies that enhance customer experience
• Develop intelligent routing and escalation systems
• Create A/B testing frameworks for automation initiatives
• Build backend systems that capture and process customer interaction data
• Develop dashboards and reporting tools that measure system performance and effectiveness
• Create analytics features that help identify patterns and opportunities for improvement
• Build data visualization components that make insights accessible to business stakeholders
• Design and maintain database schemas that support efficient querying and reporting
• Reporting directly to the Head of Customer Support to translate business requirements into technical solutions
• Collaborate with the wider engineering team to ensure integrations follow best practices and architectural standards
• Partner with Product teams to incorporate customer insights into product development cycles
• Key Success Metrics:
• System Performance: Maintain 99.9% uptime for all customer-facing systems and integrations
• Automation Efficiency: Deliver measurable time savings through technical solutions and process automation
• Resolution Impact: Technical contribution to reducing customer issue resolution time