Customer Success Manager, Descartes & Mauss
French/English Speaker
More information about location
2+ days a week in office (Rue Jules Lefebvre, Paris)
AI-powered growth consulting
Be an early applicant
AI-powered growth consulting
21-100 employees
Be an early applicant
More information about location
2+ days a week in office (Rue Jules Lefebvre, Paris)
21-100 employees
Company mission
To build critical paths for companies to find growth and resilience.
Role
Who you are
- At least 4/5 years experience in B2B enterprise Customer Success (or less if you’ve built CS from scratch)
- Experience managing Fortune 500 accounts through complex onboarding and adoption cycles
- Strong program management skills: able to orchestrate multiple workstreams with exec visibility
- Proficiency with product analytics, automation, and data tools
- Executive communication skills: confident with VP/C-suite
- AI-literate: able to use/compose prompts and leverage no-code tools to automate CS workflows
- A product-led mindset: you look for scale, automation, and repeatability before customization
What the job involves
- As Customer Success Manager, you will own the end-to-end customer lifecycle for a portfolio of Fortune 500 accounts — from set-up and onboarding through adoption and value realisation
- You will partner with Account Managers on renewals and commercials, with a mandate to deliver customer outcomes, value, and margin
- Co-define success plans: business outcomes, metrics, and exit criteria for pilots
- Lead value realisation: publish ROI reports, run bi-annual Value Review cadence with executives
- Partner with AMs to secure renewals and expansions
- Design scalable onboarding flows, templates, and enablement assets
- Run one-to-many onboarding and training programs
- Say no to bespoke unless it scales into repeatable patterns
- Track and manage COGS per account; drive account-level margin improvement plans
- Automate onboarding, reporting, and handoffs across CS/Support/Eng
- Instrument time tracking and efficiency metrics for the CS function
- Manage executive comms during incidents/outages; own post-mortems with Engineering; define SLAs with AM/Support
- Multi-thread across stakeholders, train champions, and create certification paths
- Run user councils, office hours, and adoption programs
- KPIs will be responsible for 🎯:
- Monthly Active Users (MAUs)
- Penetration of MAUs
- Efficiency metric (profitability per account)
- NPS (in collab with Account Management)
Application process
- 30 mins chat with HR team
- 30 mins chat with the hiring manager
- A Case Study
- Office tour & meet the team (if you’re Paris based) - if your team is based in Paris, we’d love to invite you to our office for a quick tour and to meet them in person!
Our take
Descartes & Mauss is emerging into the field of "StraTech," which leverages AI to revolutionise strategy-making. It's approach combines data modelling with social science methodologies, allowing businesses to simulate potential futures and make more informed decisions.
By creating digital twins of companies and their markets, Descartes & Mauss helps its users to optimise strategy and planning. Its market analysis processes millions of data signals across various dimensions such as technology, competition, and politics. Plus, it guides companies from insight to action, utilising generative AI to create actionable plans.
Already, Descartes & Mauss has secured significant funding that will help accelerate product development and expand its sales teams. Looking ahead, the company aims to establish itself as a global leader in the StraTech sector, continuing to innovate and refine its AI-driven solutions to empower companies in an increasingly unpredictable world.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Jun 2024
$6.6m
SEED
Total funding: $6.6m
Company benefits
- Hybrid working: 2 days a week in the office
- WeWork office access worldwide
- Swile Card
- 50% of the public transport cost is reimbursed
- Extra Insurance with Mutuelle
- Birthday off policy
- Employee wellbeing initiatives
Company HQ
Saint-Lambert, Paris, France
Leadership
Maurice NDiaye
(Co-Founder & CEO)Prior work includes being a Partner at Synomia and a Teacher in Data Marketing for Sciences Po.
Yannis Kavounis
(Co-Founder & CCO)Previously spent over 15 years at Kantar in various roles, including Senior Director of Brand & Marketing Consulting.
Thomas Decerisy
(Co-Founder & COO)Previously spent nearly 5 years at iziwork as a Director of Marketplace and VP of Sales & Marketing Prior to that, they worked at Salesforce in Buiness Development roles and McKinsey & Company as an Associate and Engagement Manager.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 1 more job at Descartes & Mauss