Senior Customer Partner Manager, Greenfly
Strategic Accounts
$140-175k
+ Stock Options
Cloud-based digital media management platform
Open for applications
Cloud-based digital media management platform
21-100 employees
Open for applications
$140-175k
+ Stock Options
21-100 employees
Company mission
To provide real-time access to short-form digital media for staff, partners, athletes, and talent.
Role
Who you are
- We are seeking a relationship-driven individual with a growth mindset to oversee our biggest sports league relationships in the US
- With a track record of growing accounts and building long-term relationships, you will manage some key iconic customers
- A proactive approach to building customer relationships and navigating complex sports organizations
- Proven results in meeting customer retention and expansion goals
- Excellent verbal and written presentation skills when communicating to a range of stakeholders, including executives
- 6+ years of account management, customer success or B2B SaaS experience
- Experience working at or directly with enterprise sports organization; media a plus
- Clear understanding of the social media and sports landscape and current trends
- Proven ability to succeed in a fast-paced, startup environment
- Problem solver with strong project management skills
- Ability to ramp quickly
- Experience with Salesforce.com or a customer management tool such as Catalyst
- Experience working in a startup environment
- Travel up to 25% of the time required
What the job involves
- Our enterprise SaaS platform and app enables the world's biggest sports, entertainment and media organizations to power their short-form content ecosystems, from the capture and creation to the organization and delivery of assets
- As a part of the Customer Success department, the ideal person for this role will be a critical part of Greenfly’s team
- Building a deep understanding of how Greenfly’s customers best utilize Greenfly to support and optimize their organizations, you’ll be pivotal in ensuring customer adoption, retention and expansion
- Establish and build customer relationships at all levels of Greenfly’s most strategic customers
- The Customer Success team will look to you as an expert of short-form content for sports leagues
- Drive renewals and grow Greenfly’s business within specific customers, working across business units/organizations at our customers
- Understand the Greenfly platform and app to ensure customers are leveraging the functionality to its fullest
- Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint
- Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion
- Create unique playbooks for customers’ advocates with attention to detail
- Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives
- Own both customer-facing and internal execution and communication
- Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs
- Work proactively to eliminate any risk for churn
- Deliver reports to showcase value, opportunities for improvement and growth, and overall trends
- Build out best practices and processes for sports leagues
Our take
Modern marketing thrives on digital media such as 'shorts', videos and image reels, and maintaining high volumes of such content for social media presence can be challenging. Digital media managers must share content with colleagues, clients, and ultimately social media platforms, and when paired with user-generated content from customers, this can quickly become too time-consuming to handle.
Greenfly provides a cloud-based digital media management platform for social media marketing teams, allowing businesses to manage large volumes of digital media within an automation-driven platform. The platform is collaboration-focused, allowing for the bi-directional sharing of digital media for marketing teams, clients, and audiences.
Whilst there are many other digital media platforms that the company must compete with, Greenfly stands out with its unique approach to collaboration, holding a strong focus on facilitating user-generated content sharing. It is also adopting the latest technologies to stay ahead of the competition, for instance incorporating Blinkfire's AI social media analytics into its product. Going forward off the back of VC funding in 2024, it is well poised to capture a greater market share of companies looking to manage their social media and content strategies.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Apr 2024
$14m
LATE VC
Aug 2021
$8.4m
LATE VC
Total funding: $43.3m
Company benefits
- Stock options: you'll be a co-owner of the company
- Health benefits: comprehensive coverage (medical, dental, vision)
- Flexible time-off and leave policies
- Latest generation Apple MacBook Pro with necessary peripherals to equip your home office
- Our Santa Monica HQ is at the center of the LA tech community
- Support fully remote teams but the role must be based in the United States
Company HQ
Santa Monica, CA
Leadership
Daniel Kirschner
(Co-Founder, President & CEO)Experience as Senior Advisor on Internet Policy and Associate General Counsel for the Federal Communications Commission. Senior Vice President of Corporate Affairs & Counsel for Activision Blizzard from 2012 to 2014.
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