Commercial Strategy & Operations Manager, Smarter Technologies
$180-210k
+ Employee stock + Bonus
4 days a week in office
AI operating system for healthcare RCM teams
Job no longer available
AI operating system for healthcare RCM teams
1001+ employees
Job no longer available
$180-210k
+ Employee stock + Bonus
4 days a week in office
1001+ employees
Company mission
To fix the U.S. healthcare system.
Role
Who you are
- 5–8+ years of experience in strategy consulting, investment banking, strategy & operations, or similar analytical role. Healthcare/RCM experience is a plus but not required
- Proficiency in Excel (advanced modeling, financial analysis, etc.). SQL proficiency or interest in learning is strongly preferred
- Demonstrated experience building dashboards, reports, and presentations that influence executive decisions
- Excellent written and verbal communication skills, with executive presence and comfort interfacing with customers and leadership
- Strong project management skills and a bias toward action in ambiguous environments
- Based in Austin, TX (4 days a week in office)
What the job involves
- We’re looking for a high-performing, analytical, and polished candidate to support our Commercial Strategy & Operations team through a period of transformational growth. As we integrate Thoughtful AI, Access Healthcare, and SmarterDX into a unified platform company, you’ll play a critical role in driving post-merger integration efforts, optimizing operational performance, and delivering data-driven insights across key initiatives
- This is a high-visibility, high-impact role with direct exposure to executive leadership, customers, and cross-functional stakeholders. You’ll begin by supporting the Director of Commercial Operations and quickly grow into owning initiatives and driving workstreams across the business
- Orchestrate post‑merger execution: Lead cross‑functional teams to align sales, incentives, processes, and dashboards for the unified Thoughtful AI + Access Healthcare + SmarterDX platform
- Engineer the revenue engine: Redesign the full funnel - from marketing to renewals - to shrink cycle times and lift conversion by double digits
- Own the single source of truth: Build executive‑grade dashboards and Sales scorecards that surface real‑time ARR, gross margin, and unit economics
- Run revenue planning & pricing: Model demand, quota, compensation, and deal economics for a $100 M+ book; advise the C‑suite on “what moves the needle.”
- Incubate 0→1 growth bets: Launch and hand off initiatives like usage‑based billing, churn‑prediction models, and partner marketplaces
- Multiply impact: Craft board‑ready narratives, coach Sales leaders on data‑driven execution, and recruit the next wave of Commercial Strategy & Ops talent
Our take
The triple threat of manual processes, error rates and fragmented revenue cycles places healthcare companies under considerable pressure, and means the market loses billions in revenue every year. This amounts to less time for patients and lower-quality back-end work. Smarter Technologies is redefining the healthcare revenue cycle through automation and AI tools.
Smarter Technologies helps healthcare companies automate admin and financial workflows, providing AI agents and insights that optimise efficiency and patient experiences. Founded from a merger of four companies - Thoughtful AI, Access Healthcare, SmarterDx and Pieces - the company combines the focused tech capabilities of these four entities into one of the first healthcare-efficiency dedicated automation and insights platforms.
Whilst back office automation tools are nothing new, these generally work as integrations within other platforms. Smarter's solutions cover a range of backend workflows, including payments, accounts receivable and utilisation management, all of which integrate seamlessly into preexisting stacks. The merger in 2025 combined New Mountain Capital-backed companies, savvily melding the quartet of independent tech talents into a seamless solution to one of healthcare's most pressing problems.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jul 2024
$20m
SERIES A
Mar 2022
$10m
SEED
Total funding: $35.9m
Company HQ
Dallas Downtown Historic District, Dallas, TX
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