Helpdesk Technician, Ceribell
$25 - $37 USD. Plus Bonus and Equity
5 days a week in office (Sunnyvale, CA)
Portable seizure diagnostics technology
Open for applications
Portable seizure diagnostics technology
201-500 employees
Open for applications
$25 - $37 USD. Plus Bonus and Equity
5 days a week in office (Sunnyvale, CA)
201-500 employees
Company mission
To make EEG widely accessible, more efficient, and more cost-effective to improve the diagnosis and treatment of patients at risk for seizure.
Role
Who you are
- 1-3 years of IT experience including; desktop and mobile devices, applications, video conferencing, peripherals and network devices
- Working knowledge of IT best practices, policies and regulations
- Knowledge of MDM solutions for both MAC and PC a plus
- Working knowledge of Google, Okta, Jira, Microsoft, Zoom, etc
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong written and oral communication skills
- Ability to research computing issues
- Passionate about building a positive customer experience
What the job involves
- As an IT Helpdesk Technician, you will provide customer facing technical resolution with end users for computer hardware support, mobile devices, and tablets
- The individual must have broad knowledge of all IT software/hardware related issues and the ability to diagnose and solve these issues
- Provide quick and effective technical support to remote and headquarter employees and executive staff, including but not limited to computer software/hardware issues
- Listen attentively to customers to help provide optimal solutions to their problems while remaining professional
- Diagnose and troubleshoot hardware and software issues
- Walk customers through the problem-solving process and provide step-by-step guidance
- If needed, escalate complex problems to higher-level IT staff or leadership
- Maintain and support of desktop and mobile devices, applications, video conferencing, peripherals, and network devices
- Document issues and solutions for future reference
- Perform onboarding for all new employees from provisioning devices through ensuring they are able to access all systems and applications seamlessly on their first day
- Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies
- Identifies and makes recommendations for automation opportunities
Our take
Ceribell has created a cloud-based, AI-enabled electroencephalography (EEG) headset which helps diagnose seizures without the presence of an EEG technologist or specialist interpreter, allowing for faster diagnosis and better treatment.
Though founded back in 2014, Ceribell experienced a huge breakthrough in 2022 when its system was granted FDA clearance to help diagnose suspected seizures, which has led to a boost in venture capital investment.
The company has also gone on to receive the FDA’s Breakthrough Device Designation for its ability to diagnose delirium, or acute brain failure and was placed on the World's Most Innovative COmpanies List 2023 by the Fast Company. Ceribell has no plans on stopping there though, and intends to grow its team rapidly in a bid to expand its tech capabilities for a range of other neurological conditions.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2022
$50m
SERIES C
Apr 2021
$53m
SERIES C
Total funding: $151m
Company benefits
- 100% Employer Paid Health, Dental and Vision for the Employee
- 50%- 70% Employer Paid Heath, Dental and Vision for dependents (according to plan selection)
- Ceribell equity
- A flexible vacation policy and 11 paid holidays
- Monthly cell phone reimbursement
- Flex spending account, life insurance, and disability insurance
- Excellent parental leave policy
- Joining a mission minded organization!
Company values
- Transformative – The Ceribell team aspires to be a changing force within healthcare, bringing disruptive technologies to market and improving diagnostics and treatment. To achieve our goals, we relentlessly push boundaries and are always action oriented
- Patient Focused – We care about each and every patient our products touch because we know every life is precious. We are committed to making a positive impact on healthcare one family at a time
- Passionate – We are passionate about the roles we play individually and collectively. Ceribell fosters an environment that advances both the personal and professional growth of our team members, while also embracing the differences within our community
Company HQ
Sunnyvale West, Sunnyvale, CA
Articles
Leadership
Xingjuan (Jane) Chao
(CEO & Co-Founder)Ph.D. in biophysics from Cornell University. Former Management Consultant with McKinsey & Company, later joining Novartis as Senior Strategy Manager. Principal Manager of Portfolio Management Strategy at Genentech before co-founding Ceribell.
Josef Parvizi
(Co-Founder)Professor of Neurology at Stanford University School of Medicine since 2007. Previously worked in Internal Medicine Intern at Mayo Clinic.
Chris Chafe
(Co-founder)Composer, Cellist, and Researcher. Director of Stanford University's Center for Computer Research in Music and Acoustics (CCRMA), and Duca Family Professor of Humanities and Sciences.
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