User Research Operations Specialist, DonorsChoose
$58-70k
+ Everyone at DonorsChoose is eligible to receive annual performance-based raises as they grow in their role; Salary dependent on location
More information about location
Online crowdfunding platform
Job no longer available
Online crowdfunding platform
201-500 employees
Job no longer available
$58-70k
+ Everyone at DonorsChoose is eligible to receive annual performance-based raises as they grow in their role; Salary dependent on location
More information about location
201-500 employees
Company mission
To make it easy for anyone to help a teacher in need, ensuring a nation where students in every community have the tools and experiences they need for a great education.
Role
Who you are
- We’re looking for a mission-driven self-starter who is enthusiastic about implementing lean processes and eager to execute on the day-to-day operations that support our research practice
- Our ideal candidate has a bias for action, favors learning over perfection, and knows their way around a spreadsheet
- If this describes you, we want to hear from you!
- You have experience in operations, research operations or recruiting, project management, program management or similar roles
- You have a passion for education, equity, or social good
- You’re excited to implement processes and execute the day-to-day operations that support our research practice
- You are at ease in a customer-facing role — you’re not afraid to pick up the phone to cold call a potential participant
- You are efficient in your work with an operational ethos toward continually improving systems and processes
- You have a growth mindset — you’re excited to build internal and external networks from which to learn, and invest in your own knowledge so that you can improve and increase your impact
- You embrace flexibility — you take shifting priorities in stride and pivot when needed
- You are tech savvy and quickly learn new tools and systems. Proficiency at Google Sheets and/or Excel is a must. (Bonus points if you’ve used analytics tools like Looker, or research software like Qualtrics or UserTesting.)
- Conversational Spanish proficiency is not required, but is a plus
What the job involves
- The UX Research Operations Specialist at DonorsChoose coordinates the logistics that drive user research initiatives and plays a pivotal role in establishing cross-team efficiencies that make research more effective
- Your responsibilities encompass all operational facets of research, ranging from participant recruitment to ensuring rigorous data privacy protocols and effective knowledge management
- DonorsChoose relies on UX research to shape strategic direction and drive decision-making, making your role instrumental in the development of our product solutions
- Own the participant recruitment lifecycle
- You’ll find the best participants for a study, harnessing existing processes and designing novel approaches to solve our toughest recruiting challenges
- You’ll work with UX researchers and other stakeholders to establish recruiting criteria, draft screeners, source and schedule participants, prepare participants for studies, oversee incentives, manage consent forms, and track participation in our business analytics tool
- Coordinate research logistics
- You’ll support ongoing research by setting up studies in Qualtrics, UserTesting, and other research tools
- You’ll maintain study documents, book spaces for research sessions, and track progress on a Trello board
- You’ll deliver a seamless experience for project stakeholders so they know how to watch live sessions and recordings, and you’ll process findings into our research library for future reference
- Create and maintain efficient processes
- Our team is expanding to include a second full-time researcher
- We’ll look to you to identify and implement operational efficiencies that keep the research team performing at a high-level
- Examples of work could include: optimizing recruiting methods to increase response rates and lower operational lift, redesigning how we track research participation, cataloging research findings according to a structured taxonomy, or standardizing research plan templates
- You’ll have agency to identify opportunities and implement solutions
- Scale impact through special projects
- You’ll identify, scope, and execute special projects that improve the quality of our work
- Past examples have included:
- Building a dashboard in our business analytics tool to validate representativeness in survey samples
- Constructing a research library in Trello that houses past reports
- Implementing a system to track the demographic diversity of research participants,regularly presenting trends and recommendations to senior team members
Application process
- Please submit your resume and answer the application questions online. Since we’re trying to get to know you through our hiring process, we ask that you please refrain from using AI writing tools to craft your response to our application questions
- A cover letter is optional and may be addressed to Josh Rosenberg, Lead User Experience Researcher II
Our take
A 2020-21 survey found that public educators spent, on average, at least $750 of their own money on supplies for their students. Teacher-turned-founder, Charles Best, figured that people would more likely help if they could see where their money was going. With DonorsChoose, teachers can post funding requests, and donors can choose the ones they want to support.
DonorsChoose understands that each classroom has unique needs based on the students. By allowing teachers to post their own needs, donors can help in a multitude of specific ways, such as funding school trips, providing flexible seating in the classroom, or resourcing basic classroom materials – whatever the teacher feels will improve the quality of their student’s education. Aware of the value of transparency and efficiency, donors are shown exactly how their money was spent and receive a thank you from the kids themselves.
DonorsChoose continues to raise a huge amount of money for public school teachers - at least one teacher in 87% of all US public school districts uses the platform. The company's positive work culture earned them the title of #1 "Best Nonprofit to Work For" by the Nonprofit Times whilst large companies such as United Airlines are among its donors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2024
$0.1m
GRANT
May 2020
$1.2m
GRANT
Total funding: $7.1m
Company benefits
- Flexible work environment
- 5 weeks paid vacation
- 100% paid health, dental and vision coverage
- Stipend for professional growth
- Monthly guest speakers
- Snacks and gourmet coffee
- Generous time off for new parents
Company HQ
Garment District, New York, NY
Leadership
Charles Best
(Founder & Board Member)Started as a Social Studies teacher at Wings Academy, a Bronx public high school, before founding DonorsChoose. Has been a Board Member for GuideStar, BMe Community, iMentor.
Salary benchmarks
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