Customer Success, Metaview
United Kingdom
Offers equity
Data to help optimise interviews
Open for applications
Data to help optimise interviews
21-100 employees
Open for applications
Offers equity
21-100 employees
Company mission
To power people decisions with the truth.
Role
Who you are
- 3+ years experience in top-tier consulting, or customer facing roles at fast paced B2B startups
- Strong academic background
- Experience interacting with stakeholders and end users, with an understanding of varying needs and success criteria across different customer personas
- A love for experimenting and trying new ideas without fear of iterating and failing
- Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too
- Sharp, systematic, resilient, and motivated to win
What the job involves
- The Customer Success team partners with our key customers to ensure a seamless and engaging experience on Metaview, driving retention and growth. Your role will be to:
- Build strong relationships with customers, understanding and then supporting their goals with your deep product knowledge and strategic execution
- Assist in developing strategies and repeatable playbooks that drive value for customers, reduce risks, and ensure customer retention and expansion
- Guide customers through key milestones in their journey (Onboarding, Adoption, Risk Management, Renewals), with the support of the broader team, to ensure their success
- Monitor key metrics and leverage data insights, such as product usage and account health, to prioritize accounts and actions
- Serve as a Metaview expert, delivering thought-leadership to customers and inspiring them to explore new possibilities with our product
- Champion customer feedback within Metaview, identifying trends and providing insights to the rest of the team, to improve our product and service offerings
Salary benchmarks
Our take
According to Metaview, hiring teams are often relying on feelings and biased memories when making hiring decisions. Metaview aims to solve this problem by empowering organisations to make hiring decisions based on truth, at scale.
The company differentiates itself through the innovation of its product: Metaview analyses the data collected from interviews to provide interviewers with actionable insights, feedback, and coaching. This allows companies to optimise their interviews at a level rarely seen in enterprises.
Companies like Robinhood, AngelList, and Hudl are already using Metaview to hire better, faster, and without bias. Metaview is now focusing on producing collaboration features, deeper & more informative metrics about the health of interviews, and even more timely & effective interviewer training and coaching at scale.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Employee endorsements
Autonomy
"As we are a small team, each player is encouraged to fully own their problem space (with support from adjacent team members). In relation to the..."
Funding (last 2 of 3 rounds)
Mar 2024
$7m
SERIES A
Dec 2021
$6m
SEED
Total funding: $14.6m
Company values
- Own it end-to-end. From inputs to outcome: Our responsibilities do not stop at the edge of our skill sets or interests. We ship end-to-end and only stop when the customer has felt the benefit
- Actively transparent: We all work to operationalize transparency actively in how we communicate. Without all the information, how can you trust our amazing teammates to do amazing things?
- Work backward from the customer: It’s easy to get excited by cool ideas, or things that are “now possible”. But our customers have problems to solve, objectives to hit, and opportunities to sieze
- Optimise for rate-of learning: We treat learnings as the highest form of currency for delivering future impact, and act accordingly: we run experiments, question thoroughly, and talk to customers over and over. We covet earned secrets
- Drive to clarity: We believe upfront and ongoing alignment is a multiplier on our net effectiveness, so we value precise language and driving to clarity
Company HQ
London, UK
Articles
Leadership
Shahriar Tajbakhsh
(CTO)Previously a Software Engineer at Morgan Stanley and an Enterprise Tech Lead at Palantir Technologies.
Siadhal Magos
(CEO)Previously the Head of Product at Osper and a Product Manager at Uber.
Diversity, Equity & Inclusion at Metaview
Siadhal Magos (CEO)
- We believe the best — and only — way to fast-forward to the truth is by thinking differently. And we can only think differently if we have unique and varied perspectives.
- We cultivate a high-trust environment for all team members. The only thing that matters is the quality of the work, and that we're having fun while we're producing it.
- This is not just performative: Our small team of 10 already spans 7 nationalities.
- As we grow, we are intent on achieving a better gender balance.
- Our product is itself one of the best tools for improving fairness and consistency of hiring practises. For example, Metaview's data shows that female candidates get 12% less air time during interviews than their male counterparts. By empowering customers with these insights, we are finally enabling them to solve the causes of these issues.
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